Food and Beverage Manager

Job Details

Job Location
The Colony Palm Beach - Palm Beach, FL

Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and discriminating travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit .

The Colony Palm Beach is an Equal Opportunity Employer and a Drug-Free Work Place.

Qualifications:

Essential:

1. High School or equivalent.
2. 2 years of Food & Beverage experience, minimum of 6 months experience in a Supervisor/Lead role in an upscale restaurant or luxury hotel/resort.
3. Previous server experience. Knowledge of various food service styles.
4. Excellent understanding of steps of service.
5. Excellent guest service skills and passion for hospitality.
6. Ability to satisfactory read, write, speak, understand, and communicate in English.
7. Ability to communicate professionally and respectfully with guests and co-workers.
8. Ability to provide legible communication.
9. Ability to compute basic mathematical calculations.
10. Familiarity with food and beverage cost controls.
11. Proficiency with restaurant POS systems, OpenTable, Outlook, Word and Excel programs.
12. Detail-oriented and thorough.
13. Strong interpersonal and problem-solving abilities.
14. Ability to prioritize and multitask.
15. Ability to perform consistent work to the hotels high standards.
16. Must be able to work weekends and holidays as needed.
17. Ability to maintain personal hygiene.
18. Ability to work quickly and efficiently.
19. Ability to focus attention on guest needs, remaining calm and courteous at all times.

Desirable:

1. College degree, preferably in Hospitality or Culinary Management.
2. Certification of previous training in liquor, wine and food service.
3. Fluent in a secondary language.

Qualifications

1. Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality.
2. Assist in maintaining complete knowledge of:

• All liquor brands, beers and non-alcoholic selections available in F&B outlets.
• Designated glassware and garnishes for drinks.
• All garnishes and allergens
• All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Daily menu specials, 86'd items.
• Outlet layouts, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
• Micros and manual system procedures.
• Daily house count, arrivals/departures, VIP's.
• Scheduled in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/service procedures.

1. Assist F&B Managers overseeing staff on shift and ensure proper staffing levels. Helps in coordinate activities of all Food & Beverage employees engaged in providing meals and/or beverages to guests.
2. Assist Food & Beverage Management in implementing and administering established procedures.
3. Provide clerical and administrative support to the Food and Beverage Department.
4. Assist in preparing, adjusting and posting schedules weekly and as needed.
5. Check storage areas for proper supplies, organization and cleanliness. Rectify any cleanliness/organization efficiencies immediately.
6. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
7. Assist with monthly food, liquor, beer, and wine inventory.
8. Assist with pre-shift meeting/line-ups with staff and review all information pertinent to the day's business.
9. Assist in inspecting grooming and attire of staff; rectify any deficiencies.
10. Assist in inspecting outlet set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
11. Anticipate guests' needs, respond promptly and acknowledge all guests. Promote positive guest relations at all times.
12. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
13. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
14. Check the status of all orders and ensure that they are delivered within designated timelines.
15. Contact Engineering directly for urgent repairs.
16. Promote luxury guest satisfaction throughout the outlets.
17. Keep immediate Restaurant Managers fully informed of all problems or matters requiring their attention.
18. Keep log of all amenities.
19. Assist outlet staff with their job functions to ensure optimum service to guests.
20. Answer in-room dining phones using appropriate etiquette and receive orders.
21. Set trays and tables according to specifications. Serve drinks and meals according to service standards while managing guest orders in a timely and anticipatory manner.
22. Add any additional items to order before it is delivered (condiments, salad dressings, steak knife, etc.).
23. Respond to guest requests in a timely, friendly and efficient manner.
24. Advise managers of any complaints as soon as they occur.
25. Maintain cleanliness or all Food & Beverage outlet areas. Maintain full knowledge of and comply with food safety and sanitation policies at all times.
26. Maintain high standards of personal appearance and personal hygiene.
27. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
28. Perform any other duties as requested by the supervisor.