Position Overview:
The Food and Beverage Manager oversees the day-to-day operations of the food and beverage department, ensuring high-quality service, efficient operations, and guest satisfaction. This role involves managing staff, maintaining budgets, implementing strategies to increase revenue, and ensuring compliance with health and safety standards.
Key Responsibilities:
Operational Management:
- Oversee all food and beverage outlets, including restaurants, bars, banquets, and room service, ensuring smooth and efficient operations.
- Develop and implement standard operating procedures to maintain high service quality.
- Monitor inventory levels, place orders, and manage vendor relationships to ensure timely delivery of supplies.
- Collaborate with the culinary team to develop and update menus, ensuring alignment with guest preferences and profitability goals.
Staff Leadership:
- Recruit, train, and manage food and beverage staff, fostering a positive and productive work environment.
- Schedule staff to ensure optimal coverage while controlling labor costs.
- Conduct regular team meetings to communicate goals, updates, and feedback.
- Address employee performance issues and implement improvement plans as needed.
Guest Experience:
- Ensure exceptional guest experiences by maintaining high standards of service and addressing guest feedback promptly.
- Regularly interact with guests to gather insights and implement service enhancements.
Financial Management:
- Develop and manage budgets for the food and beverage department, ensuring profitability.
- Monitor revenue and expenses, analyzing financial reports to identify areas for improvement.
- Implement cost-control measures, such as portion control, waste reduction, and supplier negotiations.
Compliance and Safety:
- Ensure all food and beverage operations comply with local health and safety regulations.
- Conduct regular inspections to maintain cleanliness and adherence to hygiene standards.
- Implement and enforce policies related to alcohol service, food handling, and employee safety.
Physical Requirements:
- Ability to stand, walk, and move throughout the property for extended periods.
- Occasionally lift or move items weighing up to 30 lbs.