Mellow Mushroom - Immediate FOH Shift Lead Needed
Mellow Mushroom Pizza Bakers is looking for a talented FOH Shift Lead to join our team. As a key team member, you will have the opportunity to work in a loving and enthusiastic atmosphere where you can showcase your skills and grow both personally and professionally. We are seeking an individual with a growth and training mindset, who wants to further their career in the restaurant industry. Prior management experience is preferred, but not required. Applicants must be willing to learn all FOH positions and technologies and have a knack for problem solving. This position is designed as a pathway to achieve FOH Manager. Shift Leads will be given priority when scheduling and have the opportunity to pick up shifts as needed, in addition to shift lead duties.
Responsibilities:
- Above all: provide positive, memorable, and hospitable experiences for all our guests; find ways to exceed guests' expectations
- Provide excellent customer service and dining experience
- Lead and motivate the serving staff
- Ensure smooth operations during shifts
- Be welcoming and accommodating; present menus, educate patrons, and answer questions with a Mellow vibe
- Take orders; make recommendations and offer positive feedback while being your unique self
- Be attentive and quick; make sure guests are relaxed and comfortable; make sure all beverages are full or replaced
- Issue bills and process payments; help prepare tables, clean workstations, you know this stuff
- Listen to complaints or problems with a positive attitude; solve problems on your feet and offer solutions
- Have fun; enjoy working with your amazing team of pizza bakers, fellow servers, and craft cocktail makers
- Assist in managing all aspects of restaurant operations- during your shift - including staffing, food quality, service, and cleanliness
- Set the Mellow vibe with staff and guests, resolving guest issues as needed.
- Train new team members and supervise current employees to consistently provide exemplary service
- Maintain a healthy and safe environment for guests and staff by adhering to the Mellow Mushroom standards for safety and sanitation
- Communicate with management when maintenance and repairs as needed. Things sometimes break, and we need you to help fix them
Requirements:
- Prior experience in a restaurant setting
- Strong communication and leadership skills
- Ability to work flexible hours, including holidays
- Tuesday and weekend availability required
Benefits:
- Flexible schedule
- Health insurance
- Employee discount
- Paid training
- Tips and bonus pay