Floral Manager Spokane Area, WA
Wage Range: Up to$21.00 - depending on experience with provable hours or work sample
Benefits: - Employee Stock Ownership Plan (ESOP) - 100% Company paid
- DailyPay - Employee's option to work and get paid today
- 401K - Company matching up to 4% (if elected)
- Medical, Dental, Vision, Life Insurance (no deductible medical option)
- Company paid Life Insurance for full time (30 hours)
- Voluntary Insurance Products
- Health Savings Account (HSA)
- Paid holidays
- Vacation Time
- Bereavement & Jury Duty pay
- Paid Sick & Safe Leave - Employees earn 1-hour sick leave for every 40 hours worked
- Paid Family & Medical Leave
- Employee Assistance Program (EAP)
Essence of Position To provide guidance and empowerment to floral associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.
Shared Expectations for all roles within our company include, but are not limited to the following:
- Creating a welcoming atmosphere for everyone.
- Embracing Yoke's Core Values and Mission Statement as an integral part of your contribution to our team.
- Promoting Yoke's sales and company growth by patronizing Yoke's stores and representing our company in the community with a positive message.
- Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke's.
Tasks of Position The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business. All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.
- Reporting for assigned shifts on time, and on a regular basis, prepared to provide excellent service and leadership.
- Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information. (Examples may include: ordering products special requests, assisting guests locate any products throughout the store, offering special deals on large orders when requested, and chatting about Yoke's signature items, fresh board and sweet deal suggestions, or providing information about products).
- Performing inventory, sales, and other bookwork required to monitor financial performance, ensuring the overall operations and profitability of the Floral Department, achieving company budget goals with regard to sales, labor and gross margin.
- Merchandising existing products and new products by using size, shape and color to compliment an area or item to help promote increased sales.
- Directing, coordinating, and participating in cultivating and caring for ornamental plants, building and installing floral displays in outdoor and indoor settings, fertilizing, watering, weeding, transplanting, thinning plants, maintaining hand tools and other equipment, filling helium balloons, wrapping items.
- Providing in-service training to all new personnel as assigned and ensuring they learn exceptional guest service, special features and services offered by the Floral Department, and the proper and safe operations (at minimum) of the following equipment com-line, telephone, baler, trash compactor, box cutter, helium dispenser, pallet jack, scissors, stem cutter, and watering canister.
- Identifying and supporting the development of associates who show promise or interest in increased responsibility.
- Empowering associates to use "This One's On Us" cards to "Make Our Guests Crazy About Us."
- Finding a way to make our guests happy.
- Ensuring all work performed in the department is completed in accordance with all local, state, federal and company rules, regulations, and policies regarding workplace safety, sanitation/housekeeping standards, and guest services.
- Participating actively in the Floral Department's accident reduction plan including: monitoring displays for trip hazards or instability, observing safe lifting techniques, and recognizing safety features of all machinery, store evacuation plan, and robbery policy.
Supervisory Responsibilities This position has supervisory responsibilities, and though many positions in our company are not supervisory, the following quote exemplifies our belief in leadership for all associates:
"Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role. You are in a position of influencing other people." - Stephen Covey This position's supervisory responsibilities include, but may not be limited to the following:
- Supervising, coordinating, and evaluating the activities of associates in the Floral Department by performing all duties personally, or through secondary personnel.
- Performing supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, training, planning, assigning, and directing work; appraising performance in a timely manner; rewarding, disciplining, addressing complaints, and resolving problems.
- Possessing and displaying excellent leadership and communication skills in handling associate matters.
- Implementing and enforcing company policies.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience
High School diploma or GED; or a minimum of two years related experience and/or training; or equivalent combination of education and experience.
Reads, analyzes, and interprets general business documents. Writes reports and business correspondences. Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.
Performs mathematical skills in order to manage a profitable Floral operation including concepts such as fractions, percentages, ratios, and proportions to practical situations. Performs mathematical skills using units of American money and weight measurement, volume.
Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written or oral form.
Meets the state minimum requirement to work with equipment (baler, trash compactor).
- Certificates, Licenses, Registrations, Training
Active Shooter
Late Night Retail Safety Training
Harassment Training
Valid Driver's License or State I.D. Card
HIPAA Training
Shoplift Prevention Training
Yoke's Safety Orientation Training
Yoke's Guest Service Training & Commitment
Product Solutions - Fresh Perishables
Floral Skills Training levels One, Two, and Three
Physical Demands & Safety Expectations Most positions within Yoke's require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yoke's safety standards at all times. This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout/tag out procedures, and emergency protocol. All associates are required to report accidents within 24 hours.
No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.
The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear.
Associate must continuously lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the associate is frequently exposed to moving mechanical parts, occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate.
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