Floor Manager

Job Type

Full-time

Description

The Floor Manager assists with the overall success of the business including but not limited to sales, cost controls, regulatory control, guest service, and customer satisfaction, building safety & maintenance, quality control, recruiting, employee retention, training, and safety. Knowing and enforcing policies and procedures. Needs: Excellent Bar Knowledge

Job Description

Reports directly to the General Manager and/or Officers of the Company

Recruits, orienting, training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. hire and oversee the training of staff. Ensure low turnover and maintain high morale. Coach, mentor and train a team.

Oversees safety training. Aid and monitor employee injuries. Oversee accident investigation, prevention, and follow-up.

Completing and submitting proper/required reports to Human Resource Department.

Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; alcohol sale & consumption standards and maintaining security systems. Ensure that all building codes and city health department regulations are met and that proper documentation is available upon request.

Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; and building relationships with preferred patrons. Resolve customer concerns and complaints to ensure customer satisfaction and loyalty.

Maintain budgets, labor (wage-hour compliance), inventory and product cost controls according to corporate guidelines. Approve, prepare, and submit employee payroll. Balance receipts against sales, deposit receipts and cash accountability, including bank deposits. Analyze, approve and submit invoices for payment.

Oversee equipment, building, and parking lot maintenance and repairs.

Monitor food production, preparation, inventories, and quality. Oversee inventory and ordering, including wine.

Manage all on-site, offsite, catering, and private events.

Maintain an awareness of food and product information, merchandise promotions, special offers and advertisements & the training of staff.

Meet regularly with managers, corporate staff and owners. Implement and disseminate policies, procedures, ideas and new products. Meet and maintain an open relationship with all employees.

Oversee all Human Resource matters and respond to requests from the HR Department on a timely basis.

Cooperate and interact with colleagues and co-workers in a positive, respectful, professional manner and with a team approach, offering to assist as needed. Maintain professional & technical knowledge and training of all computer and software programs & equipment including POS system. Troubleshoot and resolve computer, software, POS, or credit card transaction problems.

Accomplish company goals; explore opportunities to add value. Demonstrate genuine guest-first hospitality.

Requirements

Desired Attributes






Day in, Day out












Physical and Mental Needs
















Salary Description

65,000 - 80,000 Based on Experience