POSITION SUMMARY: Working collaboratively with the clinical team, the Unit Secretary provides a variety of clerical, customer relations, and support services to patients, families, visitors, and healthcare team members. The unit secretary will perform a variety of administrative duties in support of the administrative and clinical functions on the unit to which he/she is assigned.
Position:Unit Secretary Float pool Location:Med Surg Float Pool Schedule:Per Diem ESSENTIAL RESPONSIBILITIES / DUTIES: - Serves as unit receptionist, greeting visitors and, when necessary, directing personnel to various locations.
- Checks unit and individual e-mail at least once a shift.
- Serves as a resource/preceptor to new unit secretaries and RNs regarding computer training needs/skills.
- Answers telephones using proper etiquette and relays messages/information as necessary.
- Pages Codes as directed using correct emergency number.
- Serves as a communications liaison between unit and other departments.
- Serves as a communication liaison among patients, family members, doctors and nurses.
- Participates in staff meetings/conferences as appropriate.
- Attends monthly unit secretary meeting.
- Maintains a professional demeanor to patients, professional staff,
- Distributes mail.
- Arranges patient transport
- Brings all sign-in sheets to staffing office daily.
- Keeps informed of any changes in report procedures
- Maintains accurate records as needed
- Maintains and updates Patient Assignment board.
- Keeps area of Nurses station neat and clutter free.
- Serves as unit's "Downtime Resource" for all staff.
- Orients new staff to DT procedures and DT packet.
- Assures that the Downtime packet is accessible and well stocked with requisition forms needed during any downtime period.
- Attends unit secretary monthly meetings.
- Performs other duties as needed.
JOB REQUIREMENTS EDUCATION: - High school education or equivalent
EXPERIENCE: - Hospital experience or medical office experience
KNOWLEDGE AND SKILLS: - Demonstrated proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.)
- Ability to use and troubleshoot basic office equipment.
- Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.
- Organizational skills to effectively set priorities and efficiently complete assigned work.
- Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc.
- Work requires physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served
Equal Opportunity Employer/Disabled/Veterans