Fleet Systems Support Specialist

Requisition ID: id Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role. Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit and join American Water on LinkedIn, Facebook, Twitter and Instagram. The Fleet Management team at American Water is growing and seeking a Fleet Systems Specialist. This role will report from our office in Camden,NJ and will be responsible for using our third-party systems to drive information and generate reports. As the Fleet Systems Specialist, you will help manage these systems, serve as support to the business, and be the Subject Matter Expert (SME) for these platforms in order to best support our operations. Primary Role /The Specialist, Fleet Systems Support is responsible for ensuring the functionality and operation of fleet systems are maintained and leveraged to their maximum potential. This is a customer-oriented role with a focus on solving business partner needs in a timely and effective manner. Provide customer solutions related to the fleet systems Position to review data and workflows, provide training and support, and be the centralized administrator for the fleet systems. This role coordinates key department activities and develops departmental communications and training plans. This role is integral in supporting all areas of fleet operations by providing general operational and administrative support to fleet department leadership./ Key Accountabilities Assists in the administration of several fleet systems including governance over user access, reporting functionality, system functionality, and data integrity. Resolve system issues in a timely manner Provides general administrative support for day-to-day managerial and departmental needs and special projects, which may include but is not limited to composing correspondence, preparing and distributing meeting minutes, initiating purchasing transactions, monitoring expenses, and other duties as assigned. Assists in developing and facilitating training for system users and coordinating other fleet related training programs and workshops. Prepares and distributes fleet department communications to various levels throughout the business and develops business presentations as needed. Prepares and distributes fleet reports on a wide variety of items including regulatory compliance, fleet systems, budgets, and work processes. Supports the fleet department in the delivering specials projects and initiatives Works collaboratively with other functions and business operations to optimize system performance and enhance stakeholder experience. Knowledge/Skills Understands core concepts of data management conventions and reporting. Fundamental knowledge of fleet management principles and best practices (preferred). Intermediate level experience with computerized systems, database management and spreadsheet and word-processing programs to manipulate data and create reports. Strong knowledge of computer software such as MS Word, Excel and Outlook Effective quantitative and analytical skills; attention to detail. Effective written and verbal communication skills (e.g., fluency in report writing and presentations). Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting) Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects). Experience/Education Bachelor's degree in data analytics, business, finance or related field required. Relevant work experience in lieu of degree may be considered With a bachelor's degree 4+ years of experience, without a bachelor's degree 8+ years of experience in fleet operations, business, or systems administration preferred Work Schedule Full-time Monday-Friday, daylight hours Remote work schedule available Travel Requirements Up to 10%, as required Certifications & Licenses Valid Driver's License Work Environment Standard indoor office environment Competencies Champions safety Collaborates Cultivates innovation Customer obsessed Drives Results Nimble learning Join American Water We Keep Life Flowing American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.