Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: FL-DCF-Tavares-ACCESS-Receptionist/Information Clerk Location: Tavares, FL 32778 Duration: 11 Months Job Type: Contract Work Type: Onsite Job Description: - DCF-Tavares-ACCESS-Receptionist/Information Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Duties/Responsibilities include: - Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
- Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
- Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
- Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
TekWissen Group is an equal opportunity employer supporting workforce diversity.