Summary: Supervisors are responsible for the day-to-day supervision of the facility and entry level staff and to ensure 5-Star Service is being delivered. This position requires critical thinking skills and the ability to work independently.
Essential Functions: Job duties include, although are not limited to:
- Greet members and guests as they enter the health club while using Jonas to ensure members are active and guest are current.
- Cleaning and equipment maintenance; Circulating and engaging with members/guest.
- Cleanliness, linen, and amenity inventory of locker rooms.
- Execution, cleanliness, maintenance, and equipment inventory of all studio/fitness events.
- Administrative/Other: F&B requisitions, HotSOS entries, Jonas, Microsoft Office Applications, Email, Birch Street, Time Saver, Watson, Scheduling, Group planning, and other clerical tasks. or other duties required.
- Assist with conducting Monthly Team Meetings
- Lead daily line-ups as assigned.
- Assist with assignments and replacements of instructors and personal trainers.
- Assist with instructor and personal trainer billing/payroll.
- Run new members through the registration procedure.
- Provide members with information on the health club's services.
- Inform members of the limitations of the health club and ensure that they are followed.
- Create, print and hand out invoices for services rendered and take fee payments.
- Tour new members through the club in order to familiarize them with the offerings.
- Oversee proper use of equipment.
- Ensure that equipment is properly maintained and reset at the end of the day.
- Follow procedures on equipment repairs to ensure safety.
- Ensure adequate health club always supplies available. Place orders in accordance with schedule.
- Suggestively sell health club's packages, beverages, and promotions.
- Work in conjunction with support areas/departments examples; spa, golf, tennis, activities, membership, housekeeping, and engineering to ensure a seamless operation.
Internal Relationships: Spa, Activities, Finance, Accounting, Member Relations, Sales, Marketing, Golf, Tennis, Watersports, Banquets, F&B
External Relationships: Has regular contact with Fitness team Trainers/Coaches if needed.
Education/Experience Requirements: - High School Diploma required. Degree or Certification in the Fitness/Exercise field preferred.
- Minimum of 2 years customer service experience. (Luxury property preferred)
- Common knowledge and understanding of Fitness & Wellness.
- Strong interpersonal skills and possess a self-starting initiative.
- CPR & First Aid required.
- Nationally recognized certification in Personal Training or Group Fitness preferred.
Physical Requirements: Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.