E S Fitness is known for its dynamic and encouraging atmosphere, not just in our fitness routines but throughout our work environment. Our employees, like our members, rise to challenges with enthusiasm. At E S Fitness, our Core Purpose is to cultivate loyal and lifelong fans of fitness. Our Core Values include fighting hard to win, taking personal responsibility, maintaining a positive attitude, having fun, continuous growth, and being a team player.
We are excited to introduce the role of Fitness Services Coordinator, dedicated to enhancing our personal training packages for our members. If you're passionate about joining a motivated team and have a knack for utilizing systems efficiently, we want you. Ideal candidates should possess exceptional customer service skills and thrive in our fast-paced environment. This position reports directly to our Membership Agreement Manager and is based out of our office in Phoenix, Arizona.
Department: Operations
Position Purpose: To cultivate a team that provides outstanding customer experiences while achieving business objectives.
Core Purpose: To build loyal, lifelong fans and fitness enthusiasts.
Key Responsibilities: - Provide exceptional customer service to all members.
- Respond to and assist with member inquiries via phone and email.
- Address any billing questions or concerns members may have.
- Support members in rescheduling or canceling their personal training sessions.
- Manage customer feedback and collaborate with relevant departments.
- Process orders and handle payments efficiently.
- Submit FMX tickets to facilitate smooth operations.
Qualifications: - Experience in a call center environment or a keen interest in the fitness industry is beneficial.
- Minimum of 2 years of customer service experience.
- Strong verbal and written communication skills for effective interaction with all stakeholders.
- Proven ability to build relationships and influence at all levels.
- Proficient in MS Office, especially Excel.
- Meticulous attention to detail, systematic problem-solving approach, and solid organizational skills.
- Must reside in the Phoenix, Arizona area.
- Embrace and embody our Core Values.
Requirements: - Availability to train for a minimum of two weeks at our Gilbert office.
- Must have reliable transportation.
- Willingness to work a consistent schedule of five days between Monday and Saturday.
- Must pass a background check.
- Ability to work in a gym office setting and interact with members, employees, and the public.
- Proficiency in navigating and operating company computer systems, including document preparation and data entry.
Benefits and Perks: - A vibrant and collaborative team environment.
- A leadership team dedicated to your professional growth.
- Free membership for you and one family member.
- Discounted personal training and merchandise, including supplements.
- Competitive pay alongside vacation, holiday, and sick pay.
- Comprehensive health benefits, including dental, vision, and even pet insurance.
- A rewarding employee referral program.
- 401(k) with company matching.
Compensation: $18.00 - $22.00 per hour, commensurate with experience.
Job Type: Full-Time, Non-Exempt
E S Fitness is an Equal Opportunity Employer, celebrating diversity and committed to fostering an inclusive environment for all employees. Employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.