Position Overview
This position is located in Sugarland, TX. The Director is responsible for overseeing the fitness center, staff, operations, financial reporting, and programs/services for the client company's employees while exercising good judgment in providing excellent programs and customer service to our members. The Director assists their supervisor and acts as the primary liaison between the staff, the company, and the client company. The position requires the Director to independently think and creatively control the development, implementation, and evaluation of ongoing innovative programming and find creative ways to welcome new fitness center members. The Director will oversee the day-to-day operations, work closely with other staff, fitness center members, vendors, and independent contractors, and is required to submit monthly reports to their supervisor. The Director is responsible for ensuring quality control and working with their supervisor and other key contacts to ensure that the company is providing the best possible service to the client company and its employees. The Director works both independently and effectively with customers and other staff to achieve and maintain the excellence standards set forth by the company.
Qualifications:
Education:
- Bachelor's Degree in Fitness Management or comparable required
- Personal Training Certificate from an accredited program required (NASM, ACSM, ACE, or similar)
- CPR and First Aid Certification required
Experience:
- 2-3 years experience in fitness or any equivalent combination of education and experience
- Minimum of 2 years Supervisory or Management experience preferred
Other Requirements:
- Proficient in Excel, Word, PowerPoint, Outlook, Internet, and other presentation applications
- Excellent written and verbal communication skills and organizational skills
- Ability to multi-task, work independently and with a team, and perform detail-oriented functions
Responsibilities:
- Oversee the development and implementation of programs and fitness events in all areas of the facility
- Oversee the supervision of employees, members within the fitness center
- Manages the facility's budget including forecasting and reporting
- Responsible for hiring, coaching, and counseling of staff members
- Oversee staff training and development.
- Develop and maintain team goals and initiatives.
- Develop and present monthly utilization, participation, and financial information
- Provide Monthly, Quarterly, and Annual Report Information for Site.
- Oversee the forecasting of realistic budgets for upcoming programs on a quarterly basis.
- Accurately manage program supplies and inventory
- Coordinates special events, programs, fitness programs, and all events within the facility.
- Acts as the Fitness Coordinator/Supervisor developing fitness programs, certifications, class schedules, hiring instructors, and inclusion of fitness into memberships
- Ensure quality control and work with other key contacts to ensure that the best possible service is provided
- Oversee and perform facility and equipment maintenance processes.
- Monitor the preventative maintenance program for equipment.
- Oversee overall general facility appearance - bulletin boards, display cabinet, tennis courts, pool area, fitness room, magazine area, closets, walls, etc.
- Develops and implements marketing strategy for the facility using a variety of platforms
- Provides administrative support by answering questions, maintaining correspondence with other partners; leads and schedules tours; interfaces with community groups, and actively promotes the facility throughout the community
- Acquire personal training clients per the needs of the facility
- Performs additional responsibilities as required
Communication:
- Ability to read and write English
- Excellent written and verbal communication skills
- Ability to effectively communicate and work in a team environment
- Able to pro-actively and effectively present ideas and information through oral and written communication
Adaptability:
- Ability to react quickly to changes
Initiative:
- Suggests, develops, and improves current work processes
- Accomplishes tasks by being a self-starter
- Willing to assist others when his/her tasks are complete
- Contributes ideas to improve current processes
- Ability to recognize and solve problems; must-see problems as opportunities
Interpersonal:
- Ability to establish and maintain effective working relationships with diverse groups of co-workers, customers, and vendors
- Ability to be goal-directed, honest, and live with enthusiasm
- Contributes to a positive working environment
Organization:
- Skilled in planning, organizing resources, and establishing priorities for work assignments for optimum results
- Excellent organizational skills
- Able to handle multiple projects
Quality of Work:
- Able to be consistently accurate
- Able to follow tasks to completion in a timely manner without sacrificing quality
Other Preferred Skills:
- Great attitude, ability to have fun, and interest in building a strong culture and high performing team
- Assertiveness
- Resourcefulness
- Likes to be challenged
Physical Demands / Work Environment
Physical Demands:
- While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach above the shoulders, stoop, kneel, or crouch. The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus