Do you have a passion for helping people and a knack for problem-solving? We're looking for skilled communicators to join our Customer Service team. As a Bank Call Center Representative, you'll be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive banking experience.
If you're a motivated individual with a strong work ethic, we encourage you to apply.
Location: 100% Onsite Work
2150 W Pinnacle Peak Road Phoenix, AZ 85027
Contract to Hire opportunity: The Company's goal is to hire permanently after 90 days.
Start Date: 5/5
TRAINING: 7 weeks- Mon-Fri 8:30am-5pm (Attendance is Crucial.)
Shift Information:
Once Training is completed you will be assigned a set schedule below
- Mon, Tue, Thur, Fri, Sat: 8am-4:30pm or 8:30am-5pm or 9am-5:30pm or 9:30am-6pm or 10am-6:30pm or 10:30am-7pm
- Sun, Mon, Wed, Thur, Fri: 8am-4:30pm or 8:30am-5pm or 9am-5:30pm or 9:30am-6pm or 10am-6:30pm or 10:30am-7pm
- Excellent attendance is crucial (you cannot miss any time during the 7 weeks of training)
Key Responsibilities:
- Handle inbound calls and provide prompt, accurate, and efficient customer service
- Research and resolve customer issues independently
- Navigate multiple systems and tools to access customer information
- Adhere to strict quality and compliance standards
- Participate in ongoing training and development programs
- Work collaboratively with team members to achieve shared goals
Qualifications:
- 6 months of customer service experience (retail, call center, or similar)
- Strong computer skills, including proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks
- Strong problem-solving and decision-making skills
- Positive attitude and a passion for helping others
What to Expect:
- Fast-paced, dynamic environment: You'll be handling a high volume of calls and resolving customer issues efficiently.
- Ongoing training and development: We'll provide you with the tools and knowledge you need to succeed.
- Opportunities for growth: With hard work and dedication, you can advance your career within our company.
- Competitive compensation and benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
If you're a motivated individual with a strong work ethic, we encourage you to apply.