Full job description attached.
In addition, the manager is looking for a candidate who is able to provide 'white glove" customer service and has strong troubleshooting skills.
Position is 100% onsite.
LOCATION: Phoenix, AZ 85007
PAY RATE: $34.88/HR
Qualifications & Educational Requirements
- General working knowledge of infrastructure technologies and in-house
- developed applications utilized in the enterprise
- Ticketing and Department operating procedures
- Knowledge of Microsoft products including operating systems and Office
- Knowledge of Google Suite
- Computer hardware configuration and repair knowledge
- Knowledge of Ethernet network topology to assist with troubleshooting
- network issues
- Knowledge of IT infrastructure industry standards and best practices
- Advanced troubleshooting skills
- Problem definition and alternative analysis skills
- Experience with Active Directory
- Experience with Windows 10
- Experience with Server 2008 and Server 2012 engineering
- Experience with Backup solutions
- Time Reporting
- MS System Center Operations Manager 2012 R2
- Minimum 4 years of current working experience in an IT field
- Must have a current AZ Driver's license with a good driving record
Associate/Bachelor degree in a related field is preferred
Skills
- Strong customer service skills
- Excellent interpersonal, written and oral communication skills
- Advanced troubleshooting and problem solving skills
- Excellent self-organization and time management skills
- Ability to work collaboratively in teams and across organizations
- Ability to synthesize feedback and adjust plans accordingly
- Ability to develop and write technical documentation
- Ability to evaluate and test emerging technologies
- Ability to apply creative solutions to business problems to ensure business needs are most effectively met
- Resource will be working in a professional environment and will be held to a dress code standard
Required Skills
- Minimum 4 years of current working experience in an IT field
- Strong customer service skills
- Experience with Windows 10
- Experience with Google Suites
- Advanced troubleshooting skills
Preferred Skills
Associate/Bachelor degree in a related field is preferred