Field Technical Support Rep

Job Description Job Description

Responsibilities

Assists in investigating and resolving complex installations and maintenance matters of significance.

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

5+ of field support experience

Ticket and asset management

Strong hardware/software installation, support, and troubleshooting

Windows XP, 10, and 11 experience

Mac OS and iOS support

Network Printer, HP configuration, consumable swaps, and moves

Experience with Active Directory, MS Office, phone security, OS365

Requires Networking troubleshooting and support

Support skills for VPN connectivity and security

Configuring new PC's/notebooks via imaging, SCCM and standalone

Remote Install software/hardware and support

Knowledge of basic networking concepts and Hands&Eyes support

Lift and carry up to 40lbs

Preferred Education and Training

High school or G.E.D.

Lenovo or other vendor certifications

CompTia A+, Network+/Security+ (Preferred but not required)

Apple training (preferred but not required)

Work Environment

Office environment

Walk up kiosk/ vending and lock / network printers

Telco Closet

May require weekend work for Critical and High Priority support only

Will require shift work/On-call coverage

Company Description

A heart-centered approach to staffing

Company Description A heart-centered approach to staffing