We are currently seeking a Field Technical Manager with Escalator & Elevator knowledge to be the first point of contact for our skilled engineers and technicians, providing support.
Responsibilities:
- Provide technical support to TKE field technicians across the UK, with occasional on-site support when required.
- Develop technical support capabilities, including training, support, and team oversight, to embed various TKE initiatives.
- Maintain and update information on TKE products, manuals, diagnostics, adjustment data, technical bulletins, GADs, and electrical schematics, ensuring availability for UK field operations in line with company objectives.
- Manage the issuance and management of Technical Bulletins and Safety Updates via the Technical Helpdesk.
- Manage operational metrics, set targets, and implement actions to address shortfalls.
- Write professional technical reports for clients, consultants, and internal use.