Job Description:
We are seeking a Field Service Technician to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our customers' computer systems, software, and equipment in the field. This is a critical role that requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Troubleshooting PC Hardware and Software Issues
- Use technical knowledge and diagnostic skills to identify and resolve issues with PC hardware and software, including troubleshooting and repairing hardware components, and resolving software issues.
- Office 365 and Windows 11
Expertise:
- General knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting of these systems.
- Providing Ad-Hoc Training: Provide training to users on new software and systems, including Office 365 and Windows 11, to ensure they are able to effectively utilize these tools.
- Mobile Device Troubleshooting: Troubleshoot and repair mobile devices, including smartphones and tablets, to resolve issues and ensure optimal performance.
Required:
Troubleshooting PC Hardware and Software Issues:
- Use technical knowledge and diagnostic skills to identify and resolve issues with PC hardware and software, including troubleshooting and repairing hardware components, and resolving software issues.
Office 365 and Windows 11 Expertise:
- General knowledge of Office 365 and Windows 11, including setup, configuration, and troubleshooting of these systems. Providing Ad-Hoc Training: Provide training to users on new software and systems, including Office 365 and Windows 11, to ensure they are able to effectively utilize these tools.
Mobile Device Troubleshooting:
- Troubleshoot and repair mobile devices, including smartphones and tablets, to resolve issues and ensure optimal performance.
Multifunction Device Troubleshooting:
- Troubleshoot and repair multifunction devices, such as Xerox printers, to resolve issues and ensure optimal performance.
Ticket Closure:
- Close tickets within the approved Service Level Agreements (SLAs), ensuring timely and effective resolution of customer issues.
Asset Inventory Management:
- Track and remediate asset inventory, including updating records and ensuring accurate inventory levels.
Exceptional Customer Service:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Military experience equivalency may substitute for some requirements.
- 1-2 years experience required.
- Bachelor's degree required.
- U.S. Citizenship required to comply with Department of Defense regulations.
We are an equal opportunity employer and will consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability and/or other protected categories. We are also committed to providing reasonable accommodation(s) to qualified individuals with disabilities or needs, as required by law.