This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:
- Strong Field Support experience
- Basic Networking skills (like IP Addressing, DHCP, DNS, etc)
- Understand of IDF environment (or willingness to learn)
- Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
- Proactively and consistently communicate with clients and colleagues