Role :- Field Support Services - Technician
Location :- West Point, VA
Duration - Contract
- Install, configure, and maintain Devices at stores and other sites
- Perform onsite Device maintenance, updates, or configuration changes
- Perform single and bulk IMACDs (Install, Move, Add, Change, Dispose)
- Provide technical support and setup during special events such as grocery store openings
- Perform grand opening standby support
Travel to Brand Sites/sites to restore functionality of failed Device including below, but not limited to, the following:
- Provide in person, on-site support for completion of a repair
- Follow protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations
- Repair/replace faulty Devices
- Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced
- Replace defective parts according to the applicable OEM's recommendations
- Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration
- Label any device according to requirements regarding information to be captured on the label
- Affix an Device tag to the replaced Devices when provided to Service Provider's engineer by
- Support documentation and documented repair closure activities as defined in the Process and Procedures Manual
- After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it. Als, you shall put the refuse in an designated site.
After the completion of the repair/replacement and testing, you shall complete the return merchandise authorization ("RMA") process, including returning the defective item of Devices to the OEM or other vendor as applicable