Field Support Engineer

Description
W e are seeking an IT Field Engineer to join our team. The Field Engineer is responsible for supporting multiple facilities' technology needs while specializing in at least one area of expertise. Installs, configures, tests, and troubleshoots servers, desktops, laptops, printers, routers, and network infrastructure equipment. Solves a variety of IT-related issues while working on multiple projects. As a Field IT Engineer, you will support our dental practices throughout the Chicago area.
This role requires some travel to our various offices. Candidates must reside in the Chicago area to ensure a reasonable commute to practice locations.
Responsibilities:
Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware.
Deployment of computer hardware, including advanced clinical systems and
Windows-level applications.
Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience.
Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution.
Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established.
Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed.
Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service.

3+ years of experience in IT support, with at least some of it focused on multi- site environments
Experience deploying operating systems and managing active directory
Strong analytical skills to diagnose technical issues and develop effective
solutions quickly

Ability to effectively communicate across all staff/management levels with a friendly and helpful attitude
Ability to work in fast-paced environments while providing excellent customer service to internal or external customers
Must be a team player, eager to collaborate, and adaptable
Ability to provide both remote and on-site technical support, addressing issues in real-time (we do provide mileage reimbursements) Preferred Qualifications:
Basic knowledge of TCP/IP, routing protocols, VLANs, and network security
Experience with Microsoft Intune/Autopilot
Skills
Desktop, Hardware, Windows 10, Troubleshooting, Deployment, Customer service, network support
Top Skills Details
Desktop,Hardware,Windows 10,Troubleshooting,Deployment,Customer service,network support
Additional Skills & Qualifications
This is driving role supporting 30 clinics within a one hour radius. Will get mileage reimbursement.
Looking for someone who is very professional and customer service oriented. Need someone with a good drive and cordial.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Apr 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.