Field Support Engineer

Job TitleField Support Engineer
Job Description
About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, well transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for a
Field Support Engineer
in
Burlington, MA
, or
Bridgewater, NJ
, with Signify.

Respond to customer product inquiries and document customer information and recurring technical issues, to support product quality programs and product development.

Direct the coordination of technical and administrative support activities, including installation, repair, preventive maintenance and engineering change upgrades, to be performed at client sites.

Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective actions.

Work on problems of moderate scope, where the analysis of data requires a review of a variety of factors using Root Cause Analysis.

Formulate solutions for technical issues, based upon technical analysis and feasibility studies.

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

Bachelors degree in a technical field, preferably Electrical or Mechanical Engineering

Excellent electrical, technical product knowledge

Exceptional interpersonal skills, experience in a customer resolution position is highly preferred

Proficient in Microsoft Office

Able to multitask and work effectively in a fast paced, high pressure, time sensitive environment

Must be legally authorized to work in the United States without current
or future
company sponsorship.

Everything well do for you

You can grow a lasting career here. Well encourage you, support you, and challenge you. Well help you learn and progress in a way thats right for you, with coaching and mentoring along the way. Well listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Salary:
$72,500 - 106,260 based on experience

Bonus:
target bonus opportunity - 5%

Benefits Overview:
Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental