Job Description:
North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development.
The NSI Field Service Technician provides world-class service and technical support for industrial X-ray equipment? Join our team and travel to customer sites, ensuring their equipment runs smoothly and efficiently.
Responsibilities:
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Provide customer-facing service and support for industrial X-ray equipment via onsite visits, phone, email, or remote support.
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Diagnose and repair high voltage generators, electrical panels, PLCs, PCs, control software, and automation components.
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Collaborate with internal NSI teams for training and problem resolution.
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Travel to customer sites for maintenance, troubleshooting, repair, installations, and emergency service (up to 80% travel required).
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Address customer concerns and provide timely updates.
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Assist with system integration, installations, and training customers in basic operation and maintenance.
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Work with the Service administrative team on scheduling, ordering parts, returns, RMAs, etc.
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Complete required documentation accurately and promptly.
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Participate in international training travel as needed.
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Train and onboard new technicians.
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Assist with system moves, qualifications, and shipments.
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Develop work instructions or procedures as required.
Qualifications:
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Specialized training; Associate's degree preferred.
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Minimum of 3 years of experience required.
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Ability to read and interpret complex technical information and electrical diagrams.
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Proficient in using electronic test equipment like Oscilloscopes and Multi-meters.
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Strong communication skills and professionalism.
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Ability to work independently with urgency and composure under pressure.
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Effective service schedule management.
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Strong customer service skills and experience resolving technical issues in sensitive environments.
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Experience working with multiple organizational levels.
Compensation Information:
The pay range for this position is $32-$36 an hour, depending on education and experience.