PROFESSIONAL EXPERIENCE
- Spearheaded the troubleshooting, repair, and optimization of large industrial machinery, addressing complex mechanical, hydraulic, and electrical issues.
- Directed major equipment installations, ensuring all technical requirements and safety protocols were met.
- Served as the go-to expert for high-priority service requests, providing solutions to complex technical concerns.
- Performed thorough equipment assessments, offering clients actionable insights and strategic maintenance recommendations.
- Assisted customers in planning for spare parts, equipment upgrades, and long-term system efficiency improvements.
- Delivered on-site training sessions to ensure that customers understood proper maintenance and operation procedures.
- Contributed to the creation of technical documentation, including service manuals and troubleshooting guides, to streamline the support process.
- Acted as the company's representative during high-level client interactions, reinforcing the organization's reputation for reliability and professionalism.
- Managed multiple projects simultaneously, ensuring customer expectations were exceeded while maintaining efficiency.
- Collaborated with various personnel, including millwrights, maintenance planners, and plant managers, to resolve issues and improve equipment performance.
SKILLS & COMPETENCIES
- Technical Expertise: Advanced mechanical, hydraulic, and electrical troubleshooting skills, with the ability to weld and fabricate industrial machinery.
- System Diagnostics: Proficient in identifying issues with mechanical systems, including bearings, seals, gearboxes, electrical motors, drive belts, and other industrial components.
- Blueprint & Technical Documentation: Strong ability to interpret blueprints, 2D/3D technical drawings, equipment manuals, and bills of materials.
- Customer-Focused: Exceptional communication skills for clearly explaining technical issues and providing customer solutions in a concise and understandable manner.
- Independent Worker: Ability to work autonomously and proactively address challenges with minimal supervision.
- Technical Software: Experienced with enterprise CRM systems, MS Office (Word, Excel), Adobe, and other digital tools.
- Team Player: A collaborative and adaptable attitude, capable of working effectively within teams and across departments.
- Project Management: Excellent multitasking and organizational skills to manage several projects while meeting customer deadlines and expectations.
EDUCATION & CERTIFICATIONS
High School Diploma or Equivalent
Additional Certifications
- Class C Oregon Driver's License (preferred)
- Valid Passport (required for international travel)
- Other relevant certifications or training
ADDITIONAL EXPERIENCE & KNOWLEDGE
- 5+ years of experience in a field service technician role, working with large equipment or in a similar technical capacity.
- Comprehensive knowledge of the mechanical, hydraulic, and electrical systems in industrial machinery.
- Customer Service Excellence: Skilled in understanding customer needs, delivering high-quality services, and ensuring customer satisfaction.
- Familiar with the technical terminology, including composition, grammar, and industry-specific language.
PHYSICAL REQUIREMENTS
- Frequent travel across North America and occasional international assignments.
- Ability to work from a desk using computers, calculators, phones, and paperwork, as well as traveling to customer locations.
- Capable of standing, walking, climbing, bending, and lifting up to 25 lbs., with the ability to access and inspect machinery in various environments and conditions.
- Compliance with safety protocols, including Lockout/Tagout procedures, and use of appropriate safety gear (e.g., respirators, earplugs, goggles, hardhat, gloves).