Job title: Field Service Technician
Job Location: Pekin, IL
Work Model: Onsite
Travel Requirements/OT: OT - Yes
Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites if required.
Shift: Day
Contract Type: W2 only
Required Skills:
• Windows Operating Systems (Windows 10, Windows 11), MAC OS
• Office 365, and Microsoft Software (SharePoint, Teams)
• PC Hardware troubleshooting and PLC's, scanners, printers
Responsibilities:
• Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.
• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.
• Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.
• Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
• Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.
• Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
• Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
• Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.
• Participate in IT deployments, relocations, and infrastructure upgrades.
• Provide off-hours or weekend support as needed for critical site visits or go-lives.
• Build relationships and trust with customers and clients
• Adhere to company's given rules and regulations
• Team up with colleagues and other team members
• Great communication skills to work with customers
• Amazing problem-solving skills
• A technical degree is preferable
• Ability to diagnose problems with equipment
• Great mechanical aptitude
• Ability to communicate in English
Qualifications:
• Strong analytical skills.
• Hands-on experience with Incident Management and ServiceNow.
• Proficiency in the Windows operating system.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both written and verbal.
• Proactive approach to learning and adapting to new technologies.