Job Description - Field Service Technician
Kingfisher Company Inc. (KCi) has several opportunities for Field Service Technicians to join our Lowell, MA field service team. At Kingfisher, our employees are on the cutting edge of technological advancements within the emergency radio communications industry. If you are inspired to work with innovative cutting edge emergency communications technology, Kingfisher is the place for you. At Kingfisher you will work with other passionate technical leaders and make critical contributions to the emergency communications industry and to the growth of our company.
Responsibilities
Commission, troubleshoot, service, and maintain radio fire alarm equipment
Provide service and customer support during field visits or dispatches
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document and follow processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Qualifications
- Ability to test, troubleshoot, service and repair electronic equipment.
- Experience with fire and / or security alarm systems and communication systems is a plus.
- Great communication skills and ability to work with customers
- Outstanding troubleshooting, problem solving, and critical thinking skills
- Working knowledge of electronic systems technology including security, fire, IT
- A technical degree or certification is preferable
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Ability to support significant domestic travel requirements
Who We Are
Kingfisher is the global leader of emergency communication systems based on direct-link radio transmission technology, serving a wide range of military, municipal, industrial, and commercial customers. At our headquarters in Lowell we design and build our products, and offer custom designed systems, service, and support emergency communication and evacuation systems globally. We base our leading-edge communications systems on emergency band radio transmission technology, which gives our clients a more economical and reliable choice over traditional hard-wired systems.
Location
USA - MA - Lowell
Travel
Approximately 85+%. Travel can be local to the New England area, CONUS, or OCONUS depending on position.
Kingfisher is an equal opportunity employer