Job Title: Field Service Technician
Job Location: Louisville, KY / Pekin, IL
Work Model: Onsite
Travel Requirements/OT: OT - Yes. Technicians are expected to travel between 50 to 200 miles on occasion to cover nearby sites if required.
Project Duration: 12 Months+
Required Skills:
- Windows Operating Systems (Windows 10, Windows 11), MAC OS
- Office 365, and Microsoft Software (SharePoint, Teams)
- PC Hardware troubleshooting and PLCs, scanners, printers
Responsibilities:
- Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.
- Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.
- Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.
- Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
- Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.
- Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
- Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
- Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.