Field Service Technician

Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Primary Location: Onsite at our Grainger customer site in Gresham, OR

Position Summary

As a Field Service Technician, you'll become an expert on our fuel cell products that are installed in electric lift trucks. You'll be responsible for keeping everything running smoothly by conducting preventative maintenance and tackling any breakdowns. You'll install, service, and maintain fuel cells, order parts, and keep everything documented. Plus, you'll be the face of Plug to our customer personnel and and electric lift truck operators, so this role requires both strong technical skills as well as interpersonal skills.

Core Duties and Responsibilities

Maintain and Service Fuel Cells: Keep fuel cells in top shape at customer sites
Diagnose and Troubleshoot: Use your skills to keep the fleet running smoothly
Specialized Service Procedures: Handle field retrofits and software/hardware upgrades
On-Call Support: Be ready to assist customers in emergencies
Order Parts and Tools: Ensure you have everything needed for top-notch service
High-Pressure Systems: Handle high-pressure hydrogen storage and related systems
Customer Communication: Maintain ongoing communication with customers and suppliers
Feedback and Reports: Provide regular updates on fuel cell performance and field issues
Administrative Duties: Complete incident reports, service logs, inventory maintenance & other documentation
Safety First: Follow and enforce safety procedures at all times
Travel: Travel as needed, always driving safely and adhering to traffic laws
Professional Representation: Always represent Plug Power in a professional manner
Perform other duties as assigned

Education and Experience

Education: Minimum high school diploma or equivalent
Experience: 3+ years in mechanical and electrical troubleshooting (formal training and education may substitute)
Licenses: Valid driver's license, clean driving record, and ability to safely operate a motor vehicle
Physical: Able to lift 50 pounds regularly without assistance
Preferred: Knowledge of lift truck operation and applications
Skills: Computer skills (Word, PowerPoint, Excel, Outlook), and dynamic interpersonal skills
Attributes: Excellent communication, creative problem-solving, independent work ability, dedication to quality, time management, punctuality, and reliability
Tools: Must provide own standard set of tools; specific fuel cell tools provided by Plug Power

Pay Rate:

$24.00 - $28.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.

The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

Health, Dental & Vision Insurance eligibility starting from the first day of hire

401(k) with 5% company match

Bonus eligibility

Paid time off including vacation, personal and sick time

Paid Holidays

Wellness Reimbursement Program

Potential to apply for Tuition Reimbursement

Employee Referral program

Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.