Position Summary: Provides professional service and support for HDE customers by performing start-up, repairs and maintenance of HDE equipment; works within the guidelines set by the Product Service and Support Manager and follows the established procedures when representing HDE.
- 3+ years of technical field service experience in wastewater equipment systems
- Proven ability to troubleshoot, test, repair, commission, and service wastewater equipment systems
- Basic understanding of systems controls (PLC)
- Experience with Microsoft office, including the ability to use smart devices
- Ability to work in a high customer facing position
- Ability to identify and remedy potential safety concerns
- Ability to pass a background check and drug screen
- Valid driver's license with a clean driving record
- 80% travel - Monday-Friday
Responsibilities
- Installation - technical consultation and installation assistance to on-site personnel or contractor
- Start-up - Customer pre-consultation, site readiness preparation, start-up monitoring, assist and train
- Equipment maintenance - perform routine maintenance and adjustments on equipment
- Basic single and three phase electrical knowledge
- Repairs - repair machines and systems, determine correct tools required to perform job; maintain clean and high-quality work environment
- Troubleshooting - determine cause of failure and take appropriate action to remedy the problem, make product improvement recommendations, assist with R&D efforts
- Record Activity - create and maintain accurate service records, complete service trip reports, and record using appropriate software; i.e., Word, Excel, Outlook, etc.
- Safety - comply with all safety policies, practices and procedures at all times
- Travel - up to 80% within the U.S. and internationally
- Dependability - is consistently at work and on time, follows instruction, responds to management direction and solicits feedback to improve performance
- Other responsibilities as required by Management
Qualifications
- Experience in wastewater field preferred
- Associate's degree in technical field preferred
- 3 years of experience in a related field or a combination of education and experience
- "Hands on" experience with Electro-mechanical systems, pneumatics, AC/DC industrial controls including motor controls, PLCs, VFDs, HMI, servos, and machine wiring
- Excellent interpersonal skills required: skilled at written and oral communication, able to work constructively with customers and code enforcement officials, able to effectively explain function of equipment to customers
- Ability to read/update schematic drawings and BOMs
- Strong time management skills and organizational skills, travel preparation and planning
- Practical experience in troubleshooting and repair of mechanical equipment
- Must occasionally lift or move up to 75 pounds
- Must be able to work in confined spaces
- Able to sit for long periods on airplane or in vehicle, and climb up and down ladders and steps
- Valid U.S. passport or the ability to obtain one
- Travel and work is performed under all weather extremes, from wet to dry and hot to cold
Job Type: Full-time
Pay: $27.00-32.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
Work Location: Hybrid remote in Clearwater, FL 33762