Responsibilities and Duties - Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established AMS products
- Participates in required Service EDUCATE Training Programs
- Supports Customer Clinics
- Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
- May promote and sell dealer service programs directly to customers
- May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of mobile service vehicle, trailer, inventory, tools, and equipment
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time and material used in performing assigned duties
Experience, Skills, and Knowledge - 4+ years of experience performing service repairs
- Outstanding interpersonal and customer service skills
- Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manuals
- Expert knowledge of mechanical, electrical, and hydraulic systems used in repair of agricultural and turf equipment
- Ability to use Service Advisor and basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- Ability to lift at least 75 lbs. repeatedly
- Advanced or Master Service Certification preferred
- High School Diploma or equivalent experience required; associates degree preferred
- Valid driver's license required
- Ability to climb and stand for extended time in a safe manner on big/tall equipment while performing repairs
- Ability to perform duties in extreme seasonal temperatures
- Climb up on equipment and in smaller spaces in equipment to make repairs
This is a safety sensitive position
Associated topics: calibrate, customer service, diagnose, equipment, field service technician, maintenance technician, malfunction, millwright, repair, upgrade