Field Service Representative

Why join us? Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms. Bombardier's Benefits Program With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans Dental, medical, life insurance, disability, and more Competitive base salary Retirement savings plan Employee Assistance Program What are your contributions to the team? Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation in a safe, efficient and economic manner. Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer. Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Bombardier. Update Bombardier's management of customer's key aircraft operational and maintenance concerns / issues. Identify areas of the customer's operation or procedures suitable for improvement as related to the operation of Bombardier Business aircraft. Influence customers to take action(s) recommended by Bombardier to improve performance / satisfaction with our products. Interface with the customer's organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities. Provide reports in accordance with established requirements and schedule. Be required to lead and/or support Business Aircraft field teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility or service centers. Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes. Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience. Identify and escalate operator's fleet repetitive issue with Bombardier Technical Services for consideration in product improvements. Be willing to travel to Service Facilities in order to oversee progress of any extensive troubleshooting or upon operator request. Share AW, SBs, and any other relevant documentation published by Bombardier with operator to highlight operational improvements as well as clarify their intent. Partake in customer meetings for fleet reliability reviews and other fleet operations reviews, as technical advisor. How to thrive in this role? You have a minimum of 5 years of aviation experience in the maintenance, modification and repair of jet aircraft. You have at least 2 years of experience with Bombardier products (Challenger 350, Challenger 650 and Global Platform). You are an EASA or FAA licensed Airframe & Powerplant mechanic, preferred. You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications. You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies. You must be available to travel occasionally, expected less than 10%, in and outside the United States. Now that you can see yourself in this role, apply and join the Bombardier family. Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws. Job Field Service Representative - Columbus, Ohio Organization Bombardier Aerospace Corp Employee Status Regular Requisition 4249 Field Service Representative - Columbus, Ohio