Field Service Manager

Job Title: Field Service Manager Location: San Francisco, CA Employment Type: Full-Time Direct Hire Onsite/Field-Based Experience Level: Mid-Senior (7+ Years) Education: Bachelor's Degree Required Industry: Consumer Electronics Visa Sponsorship: Not Available Relocation Assistance: Not Provided Total Positions: 1 Position Summary: An industry-leading provider of technology solutions and services is seeking a Field Service Manager to lead a team of highly skilled Digital Service Specialists based in San Francisco, CA. This role is critical in supporting customers across the region, ensuring top-tier maintenance, installation, and support of digital hardware, document management solutions, and related technologies. If you are a strategic leader with strong technical knowledge and a passion for people development, this may be the next step in your career. Key Responsibilities: Manage a team responsible for servicing a portfolio of business systems products, including hardware and software solutions. Oversee customer accounts and ensure timely, high-quality service delivery. Lead all aspects of team management: hiring, onboarding, training, coaching, and performance evaluations. Resolve escalated customer issues efficiently, maintaining high customer satisfaction levels. Monitor and control inventory and warehousing processes for service-related equipment and parts. Promote continuous learning and technology adoption within the team to keep pace with evolving industry trends. Drive operational excellence through hands-on support, performance tracking, and team development. Qualifications: Bachelor's degree in Engineering, Technology, or related field (or equivalent combination of education and experience). Minimum of 7 years of experience in a field service or technical support environment. Prior experience managing a team of full-time technical employees. Strong foundation in digital and electromechanical technologies. Familiarity with Microsoft Office, internet-based tools, and preferably Lotus Notes and Oracle systems. Excellent interpersonal, communication, and time management skills. Demonstrated ability to lead, coach, and inspire high-performing technical teams. Additional Information: This role requires a motivated self-starter with a passion for customer service, innovation, and team leadership. The right candidate will thrive in a fast-paced, customer-focused environment and bring a proactive mindset to every challenge.