Field Service Manager
$150,000 - $160,000
- 401K
- Medical Insurance
- Bonuses
We're collaborating with a globally recognized HVAC machinery manufacturer, who are supplying their machinery into the Data Center space. With huge growth plans, this is an exciting chance to become a vital part of their expansion.
We're looking for a Field Service Manager to join our Aftersales Support team. This role combines leadership and technical experience to help improve the quality of our products and services. You'll manage a team of Field Engineers and work closely with other departments to solve issues and improve performance.
Key Responsibilities:
- Support the Aftersales Manager in running the department, especially managing Field Engineers.
- Approve timesheets and expenses for Field Engineers.
- Manage sick days and absences for external engineers.
- Provide warranty support as agreed in contracts.
- Track and report on customer service and quality performance.
- Work closely with the Quality team to help fix issues found in the field and at the factory.
- Be a technical contact for both internal and external teams.
- Stay connected with key departments like Product Development, Sales, Engineering, and Quality.
- Support training for new and current staff, including Apprentices and Technicians.
- Guide new employees on factory work standards and best practices.
Requirements:
- Strong leadership and team motivation skills.
- Positive attitude and problem-solving mindset.
- Experience in Mechanical, Electrical, or Controls systems.
- HVAC background
- Organized and able to work independently.
- Universal EPA 608 Certification.
- Full, clean driving license.
- Willing to learn and take on new responsibilities.