Title: Field Service Laser & Plasma Cutting Technician
Reports To: Field Service Manager
Updated: March 2025
Scope of Position: Diagnose and troubleshoot mechanical and electrical problems with the Laser and Plasma Cutting machines. Coordinate and oversee all aspects of installations, and any other service-related area.
Applicant must have 3-5 years of mechanical and electrical field service experience and have completed industrial installations at a customers worksite.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Install, set-up and repair all Vulcan Laser plasma cutting and laser machines and manufactured equipment at customer location to perform as manufactured.
- Assemble, build, test and debug new plasma and laser cutting machines, assessing need and fabricating fixtures for test.
- Should be familiar with, and preferably can program, Allen Bradley PLC's
- Travel to customer locations to perform field service calls
- Coordinate field startups and servicing with the Service Manager for sales, customers, vendors and Formtek personnel.
- Troubleshoot any mechanical or electrical components and repair as needed.
- Ensure the Service Manager has determined type of job, the technical requirements and identify all necessary logistics.
- Involve sales and/or engineering as required.
- Track parts required for assembly.
- Assist and conduct repairs and maintenance of shop equipment.
- Train customer's staff in operation of the new equipment and review all necessary safety precautions.
- Must read and understand electrical and mechanical drawings.
- Travel necessary, estimated to be between 25% -35% of time, varies depending on service projects needs. Must have current driver's license as well as a valid passport.
- Ensure that all paperwork is processed for billing and other accounting functions.
- Assess and suggest alternatives, new equipment or upgrades that may be better suited to the successful and profitable completion of the order.
- 3-5 years of mechanical field service experience or industrial equipment installation
- Proficient in mechanical and electrical troubleshooting and machine install and wiring.
Sales Support
- Conduct machine evaluations for customer's to determine if repairs require upgrades, etc.
EDUCATION/EXPERIENCE:
Typically requires 3-5 years or more years of experience in a manufacturing, mechanical environment.
- PC skills (including Word, Excel, PowerPoint, Internet)
- Allen Bradley PLC software/programming
- Time Management/ Organizational skills
- Good customer service skills
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SUPERVISORY RESPONSIBILITIES:
The incumbent will have no direct supervisory responsibilities but will coordinate with other field service technicians and assist them whenever needed.
WORK ENVIRONMENT:
This position is office based in Formtek's Twinsburg, Ohio facility and does require service-related, primarily domestic, travel to our customers worksites.
PC skills (including Word, Excel, PowerPoint, Outlook, Internet)