Description:
KIC is a small, innovative company specializing in thermal process solutions, including temperature profiling, automated setup, and inspection. Our advanced technologies support electronics manufacturing and semiconductor packaging applications.
We are looking for a motivated and fully bilingual Field Service Engineer to join our dynamic team. In this role, you will provide on-site software and hardware installation, testing, and repair of our cutting-edge products. This position requires U.S. citizenship due to extensive travel across the U.S., Canada, Mexico, and South America.
Key Responsibilities:
- Perform on-site installation, testing, and troubleshooting of hardware and software.
- Train customers on product operation and maintenance.
- Resolve complex technical problems and escalate issues to engineering or sales when necessary.
- Support R&D by conducting beta testing, verifying new product functions, and documenting results.
- Collaborate with sales and service managers to develop and deliver training materials for representatives, distributors, and customers.
- Assist with creating and editing training and marketing documentation.
- Provide technical support to sales representatives as needed
Benefits:
- Fully paid health, vision, and dental insurance
- 401(k) match (up to 4%)
- Flexible Spending Account (FSA)
- Paid Time Off and Paid Holidays
- Annual benefit allowance of $3,600 (paid on bi-weekly Payroll)
- Supplemental short-term and long-term disability insurance
Requirements:
Qualifications:
Required:
- Bachelor's degree in mechanical, electrical, or computer sciences; 3+ years in a software/hardware technical service role with a customer service emphasis
- Fully bilingual (English and Spanish)
- US citizenship
- Strong troubleshooting, multitasking, and communication skills.
- Ability to work independently and meet timelines.
Preferred:
- Experience with solder reflow equipment, safety standards, and NIST calibration standards is a plus.
Physical and Travel Requirements:
- Travel required: 50-75% (across the U.S., Canada, Mexico, and South America).
- Physical activity: Frequent standing, walking, bending, and fine manipulation.
- Ability to lift and carry up to 15 lbs occasionally.
Compensation details: 0 Yearly Salary
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