Make an impact with us at KONGSBERG. Your expertise Protects People and Planet.
Innovate for a better world with us. Protecting People and Planet drives every solution.
An exciting opportunity has arisen as Field Service Engineer. In this role, you will be a part of the customer support team delivering support to our customers. You will be responsible for providing first-line technical support for our range of offshore marine products. Working mainly with hardware and software on vessels with existing Kongsberg systems fitted.
Responsibilities
- Provide technical support of Offshore Marine, Subsea, and Positioning division products to customers, sales staff, customer support staff, and rental staff by telephone, email, and customer visits.
- Complete service jobs on equipment delivered by Kongsberg Maritime to a satisfactory level.
- Carry out installation, commissioning, and upgrades of products and functions delivered by Kongsberg Maritime.
- Assist Operations Manager in solving long-term technical problems together with technical staff in Norway.
- Report problems and improvements back to product responsible departments and/or product teams.
- Ensure communications from customers receive a response within an acceptable time frame.
- Document upgrades and other changes made to Kongsberg Maritime systems following service and installation visits and report to documentation authority.
- Maintain and update CRM and other service databases.
- Maintain and update your technical knowledge on products delivered by KM.
- Promote improvements, upgrades, and aftersales opportunities to customers.
- Promote correct use of KM procedures, processes, service tools, and databases.
- Regular travel within the UK and Ireland to support UK customers and additional frequent travel outside the UK to support global customers.
Qualifications and experience
- Technical education in Electronics, Computer Science, or Applied Science.
- Demonstrable hands-on experience of electronics in the field or base.
- Have offshore experience or be prepared to travel offshore, which requires maintaining valid offshore survival and offshore medical certification. Training and medicals provided by the company.
At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Research shows that women and minority groups are less likely to apply to jobs unless they meet every single qualification. Your unique perspective is valuable to us. Your skills, attitude, and perspective could be exactly what we are looking for.
You are able to
- Use a methodical and systematic approach, plan ahead, define clear priorities, and allocate resources effectively.
- Analyze complex issues and problems and come up with rational judgments.
- Demonstrate specialist knowledge and expertise in your own area.
- Communicate in a clear, precise, and structured way.
- Cooperate well with others, share knowledge, experience, information, and support others in the pursuit of team goals.
What we can offer
- An exciting and important position working for the world-leading supplier of maritime solutions.
- Personal development and career opportunities.
- Competitive pay and benefits.
KONGSBERG's strength is in unity. Diverse minds, protecting people and planet, drive innovation worldwide.
Point of contact
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Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 35 countries.
Our Global Customer Support division is responsible for Kongsberg Maritime's services, upgrades, and support in the aftermarket. Our 3,000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability for our customers.
KONGSBERG is a leading global technology group. Throughout our proud two-hundred-year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners, and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture, we nurture and ensure space for different perspectives and ideas. We are committed to maturing and improving our ability to utilize our diversity and culture of differences to create positive business results.