Field Service Engineer

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Summary

The Field Service Engineer (FSE) - Microbiology Specialist's primary responsibility will be to provide routine to complex field service and support for our Sievers brand endotoxin and bioburden analytical instruments. Field service and support will be provided at customer sites throughout the United States, with potential for occasional travel to Canada and Puerto Rico in support of Sievers customers in those countries. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues and user training. This position will also be involved in providing field service and support for the Sievers brand total organic carbon (TOC) instrumentation product line.

This position will require residency within the Denver Metropolitan area and within one hour of the Denver International Airport. Other residency options would be considered based on candidate qualifications and geographic needs but would require residency within the metropolitan area of one of our pre-existing service territories and within one hour of an International Airport.

The FSE - Microbiology Specialist position will require frequent overnight travel in support of our endotoxin and bioburden customers as our product line and customer base matures. There will also be some requirement for overnight travel in support of our core TOC customers.

Key Characteristics

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. One who is also motivated and committed to extensive domestic overnight travel and a willingness to be on the road during the week most of the year, someone interested in being a "road-warrior" in support of our customers. An ideal candidate would organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer facing candidate that is technically competent, communicates well, strong work ethic, strong customer service and has previous work experience in a technical field support role, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities:
•  Travel to customer sites and perform PM and related services on TOC equipment
•  Willing and able to travel domestically and have open availability Monday through Friday
•  Plan, Schedule, and Confirm customer services including coordination of travel and parts shipments for services
•  Maintain admin duties, parts inventory, and relevant trainings
•  Take customer calls, participate in territory sales rhythm calls, and service team meetings
•  Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
•  Write clear and concise reports for customers
•  Special projects and new hire training as assigned by supervisors
•  Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
•  Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
•  Domestic travel 70% including overnight stays Knowledge, Skills & Abilities
•  Strong technical, mathematical and customer service skills
•  Working understanding of microbiology principles related to pharmaceutical water quality testing
•  Understanding of cGMP/GLP and GDPs practices and EHS requirements of pharmaceutical lab and production environment
•  Able to prioritize various tasks such as service of multiple instruments and administrative duties
•  Troubleshooting and problem-solving skills, ability to use processes to find root cause
•  General knowledge of electrical equipment, chemistry, and safety
•  Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
•  Computer proficiency in word processing, spreadsheets, networking, and databases
•  Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
•  Strong and concise verbal and written communication skills
•  Self-motivated, with the ability to drive projects to completion with minimal oversight
•  Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
•  Ability to meet deadlines and commitments
•  Ability to communicate effectively and contribute within a commercial team environment
•  Ability to make good business decisions based on risk-reward analysis and business objectives
•  Ability to learn applicable company procedures within a reasonable time from start of employment Knowledge, Skills & Abilities
•  Strong technical, mathematical and customer service skills
•  Working understanding of microbiology principles related to pharmaceutical water quality testing
•  Understanding of cGMP/GLP and GDPs practices and EHS requirements of pharmaceutical lab and production environment
•  Able to prioritize various tasks such as service of multiple instruments and administrative duties
•  Troubleshooting and problem-solving skills, ability to use processes to find root cause
•  General knowledge of electrical equipment, chemistry, and safety
•  Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
•  Computer proficiency in word processing, spreadsheets, networking, and databases
•  Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
•  Strong and concise verbal and written communication skills
•  Self-motivated, with the ability to drive projects to completion with minimal oversight
•  Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
•  Ability to meet deadlines and commitments
•  Ability to communicate effectively and contribute within a commercial team environment
•  Ability to make good business decisions based on risk-reward analysis and business objectives
•  Ability to learn applicable company procedures within a reasonable time from start of employment Required:
•  Bachelor's degree in biology, Biochemistry, Microbiology, or life sciences related field, or equivalent education
•  2+ years of work experience in Endotoxin and/or Bioburden testing, or other Bio detection protocols within the pharmaceutical industry or within a GMP facility Preferred:
•  Domain expertise in pharmaceutical water quality testing, specifically bioburden and endotoxin
•  Hands-on experience with the use, support, and maintenance of bioburden and/or endotoxin analytical instrumentations and equipment
•  Work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
•  Knowledge of pharmaceutical related regulations is high Working Conditions
•  Ability and willingness to work a flexible schedule based on customer needs
•  Drive a motor vehicle - significant time each day in the car driving to customer sites
•  Air travel required to reach customer destinations and back up support of other areas
•  Ability and willingness to travel to customer's sites requiring overnight stays approximately 70% of the time, with short notice as required to perform services and to fulfill contractual response time commitments
•  Use of laptop and mobile systems
•  Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
•  Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks
•  Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
•  Reach with hands and arms, below and above shoulder height
•  Stand, sit, stoop, kneel, crouch, or crawl
•  Work in industrial environments where background noise may be present
•  Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
•  Close vision, color vision, depth perception, and ability to adjust focus . click apply for full job details