Field Service Engineer I

Indianapolis, Indiana

BWT USA
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BWT Pharma & Biotech is the world-wide leading provider of clean utility systems for pharma & biotech. With an industry-leading spectrum of technologies and products, BWT is providing optimal solutions for all clean media applications such as Purified Water, Water for Injection (WFI) and Pure Steam. Manufacturing facilities in Europe, Asia and the United States provide prequalified and performance-tested equipment skids that meet the highest quality standards. All critical engineering and production stages, such as process and automation engineering, quality and project management, welding and assembly, FAT testing, site commissioning, SAT testing and aftersales support are part of the full package provided by BWT.

Job Description

The successful candidate will be responsible for commissioning and service maintenance work on existing and new plants. The engineer will be working on a multitude of systems including the following technologies: Filtration, Ion Exchange, UV, Reverse Osmosis (RO), EDI, Ozone, WFI and Pure Steam. The engineer will be required to interface with end users and customers. Candidate must have excellent communication skills and ability to resolve issues on the spot. Most importantly the candidate must enjoy the satisfaction of maintaining equipment and take pride in their work.

Job Functions:

Perform preventative and corrective maintenance on water treatment equipment including electro-mechanical repairs along with replacements of parts.

Troubleshoot issues remotely over the phone and at the customer's site for both electrical and mechanical questions

Commission new systems at customer sites including completing detailed commissioning documentation and reporting.

Provide training of site personnel in the operation and maintenance of the equipment

Maintain internal documentation and submit external reports to customers

Ensure customer satisfaction by delivering professional and pro-active service at all times

Qualifications:

Preferred Vocational or Associate's Degree; related experience considered.

0-3 years' experience in working with electro-mechanical equipment including pumps, valves, motors etc.

0-3 years' experience in system start-ups and system maintenance

Experience with electrical / control panels, I/O, PLC's and automation of plants including tuning control loops and programming of instrumentation

Must have the ability to read and interpret basic electrical and mechanical drawings, P&IDs, and the ability to discuss

Water treatment industry experience is strongly preferred, but not essential as training will be provided for the right candidate

Proven ability to work remotely, independently without supervision and be customer-facing

Proficiency in computers and Windows software

Must enjoy providing customer satisfaction through a pro-active and committed response to customers

Must be willing to travel regionally and occasionally throughout North America

Must have a valid driver's license and clean driving record

Ability to work flexible hours, sometimes outside "normal business hours" and travel as required on short notice

Ability to lift heavy objects at times and be on your feet the majority of the work day


Company offered Benefits:

  • Medical Insurance
  • Dental insurance
  • Vision insurance
  • 401(K)
  • 401(K) matching
  • Flexible spending account
  • Life insurance
  • Accident Insurance
  • Paid time off
  • Public Holidays
  • Parental leave
  • Educational Assistance Program
  • Employee Assistance Program
Date Posted: 24 April 2025
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