Field Restaurant Support Manager

About The Gillis Organization The Gillis Organization is a leading franchisee of the McDonaldu2019s System USA. Located in Neptune, NJ, we own and operate McDonaldu2019s restaurants in New Jersey and New York. We take pride in our high standards of excellence and consistently exceed our customers' expectations for our outstanding brand. The Field Restaurant Support Manager is crucial to the Gillis Organizationu2019s dedication to operating exceptional restaurants that prioritize a people-first culture and operational excellence. Role Summary The Field Restaurant Support Manager is self-motivated, engages actively with people, and shows care, respect, and passion for the restaurant crew, managers, and guests. This candidate provides supervision, auditing, innovation, and oversight throughout the organizationu2019s restaurants. The FRSM will be expected to collaborate and execute tasks alongside the General Manager, Area Supervisors, Market Director, Owner/Operators, and extended leadership teams. The individual fosters a high-performing team culture focused on operational execution. Strong communication skills and the ability to liaise with peers and leadership to fulfill a full range of duties and responsibilities are essential. Principal accountabilities will vary based on the needs of the restaurant(s). This role will directly support seven locations in the Albany/Schenectady/Troy area and will also provide indirect support to fifteen locations in New Jersey. Job Duties Restaurant Operations u00b7 Perform unannounced food safety inspections at restaurants in the market every month. u00b7 Perform unannounced monthly assessments of operational excellence at restaurants within the market. u00b7 Perform the Running Great Restaurant visits to locations in Level 1. u00b7 Accountable for preparing Level 2 and 3 restaurants for Running Great Restaurant visits. u00b7 Lead all major market deployments, such as Best Burger and Better Breakfast. u00b7 Lead on NRBES walk thru as assigned. u00b7 Assist restaurants when the general manager or area supervisor is unavailable. u00b7 Carry out special projects assigned by the Market Director or above. Support, Training, and Development u00b7 Subject matter expert (SME) for the organizationu2019s u00b7 During each visit, collaborate closely with staff on opportunities identified during the visit. u00b7 Support each restaurantu2019s leadership with the development plan through on-the-floor education. u00b7 Attend training workshops and classes as necessary to continue personal development. Restaurant Profitability u00b7 Support the restaurants as required through audit, analysis, and coaching u00b7 Work with restaurant leadership to elevate priority restaurant performance to meet annual/quarterly business plans to maintain and improve guest satisfaction and profitability u00b7 Supports restaurant leadership in the completion of action plans and performance improvements u00b7 Make informed business decisions using financial and operating information to align human resources with business strategy Human Resources u00b7 Ensures compliance with compensation laws, standards, and rules implemented. u00b7 Ensure compliance with and enforcement of human resource management. Skills and Qualifications u00b7 Minimum of 5 years of General Manager experience with The Gillis Organization or an equivalent McDonaldu2019s franchise system. u00b7 OTP II requires or is willing to be certified within 30 days of employment. u00b7 Familiarity with the Albany/Schenectady/Troy television market or a comparable region. u00b7 Proven ability to drive operational improvements through coaching, training, and hands-on leadership. u00b7 Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards. u00b7 Ability to work effectively, both independently and as part of a cross-functional team u00b7 Dedicated self-starter who takes the initiative on appropriate tasks u00b7 Strong ability to adapt to changing priorities and fast-paced environments while maintaining high standards. u00b7 Excellent communication skills with the ability to build relationships across cross-functional teams. u00b7 Detail-oriented and highly organized with a focus on timelines and results. u00b7 Bilingual in English and Spanish preferred but not required. Work Environment The working environment will consist of restaurant settings on the floor shoulder to shoulder with members of the Gillis Organization. Hours of work could include evenings and weekends. Travel will be required. Benefits $65,000 Base Salary 401(K) Retirement Plan Auto Reimbursement Communication Reimbursement Bonus Program Dental Insurance Employee Discount Health Insurance Vision Insurance Vacation Paid Time Off Tuition Reimbursement McDonaldu2019s On Us McDonaldu2019s Swag Send Resume or Questions Requsition ID: PDX MC 9747FC4C-87ED-487E-BE55- 78952McDonaldu2019s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.