AED123 provides businesses and organizations with in-person Automated External Defibrillator (AED) services. 30 lives have now been saved by the AEDs that we manage. We are doubling in size every year and need more hands on-deck.
WHO YOU ARE
You are smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be meaningful, and you want to work with a great team who can challenge you and make work fun. You are good at multitasking with attention to detail. You want to come into the office every day (we have a brand-new office in the design district).
JOB DESCRIPTION
The Field Operations Specialist will be our 19th full-time employee, and the 2nd member of our Field Operations leadership team. The Specialist will manage aspects of our field service - including communication with customers, execution of our processes, maintenance of data on Accounts and AEDs, and identification of opportunities to improve.
RESPONSIBILITIES
Support Field Service Activities
- Plan service routes and schedule service visits
- Review completed service visits, log customer information in our systems and schedule required follow-up services
- Support Field Service Director in management of technicians and contractors.
Manage Customer Data
- Maintain data on Customer Accounts, Assets, and Work Orders in Salesforce.
- Work with customers and field service technicians to resolve gaps.
- Review exception reports, and ensure AEDs are compliant and ready for use.
Support Customers
- Communicate with customer leadership regarding issues / opportunities
- Establish relationships with customers and proactively address their concerns to enhance customer satisfaction and retention.
- Drive continuous improvement
QUALIFICATIONS
- Good judgement
- Experience / comfort with Microsoft product suite and web-based software
- Ambition and enthusiasm
- True excitement about our business
- Bachelor's degree from a reputable University