Job Title: Field Engineer 4
Location: Williston, VT (onsite)
Contract Duration: until 01/30/2026
FE 4 Job Description:
- As a Field Engineer 4, you will work in a highly directed environment.
- Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
- You will also perform other non-troubleshooting duties.
- Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
Responsibilities:
- PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
- Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
- May perform routine installs, moves, adds and changes as part of a directed team, including:
- Complex desktop and laptop break fix work
- Whole unit replacement
- Simple desktop printer fixes
- Load software with a script
General Job Information:
- Candidate will be taking PC hardware break fix calls at various locations.
- Must have reliable transportation.
- Must be able to pass drug and background screening.
- Must be able to complete required product training.
Required Skills :
DELL Desktop PC, Install/Support, Expert
A+ Certification
- Providing field engineering project support
- Provided in the field from senior field engineers and supervisor
- Train other field engineers or customers
- Provide technical support to peer field service engineers
- Provide technical support to the field installation and maintenance technicians
- Deliver well-written field evaluation
- Prepare reports on field activities and summarizes field and laboratory data
- Experienced in electrical equipment field testing
- Assisting in the direction of construction inspector(s)
- Ensure quality control of field instrumentation data
- Find trouble in the field
- Coordinate troubleshooting activities for field events
- Servicing all systems while following field service procedures
- Provide required joint field work reports
- Collecting and collating field data
- Coordinate contractor field surveys in support of project planning
- Order and expedite materials and equipment as needed to support field projects based on a field services contract
- Responding to any field effort
- Participate in basic layout and field engineering activities
- Augment engineering process at design reviews with manufacturing/field experience