Field Engineer

FIELD TECHNICIAN OPPORTUNITY - NEW JERSERY

JOB DESCRIPTION

Job Class: FE 3 - Contract Opportunity
Driving or Non-Driving: Non-Driving Role
Work Schedule: 10am to 7pm / 40 hours per week
Work Address for Training: Tarrytown, NY 10591 FOR TRAINING FIRST FEW WEEKS ONLY
After Training Work Address: New Jersey USA 07920
Temp to Hire: Yes, for the right candidate

Requirements:

• 2-3 years of technical experience.
• Strong customer service skills
• Must be able to clear background and drug screen
• Willing to complete an pre-requisite training if applicable

Job Summary:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

If you can answer "YES" to the majority or all of the questions below, PLEASE APPLY.
Do you have experience with Windows 7?
Do you have experience with Lenovo Hardware?
Do you have experience with Apple?
Do you have experience with with Troubleshooting?
Do you have experience with Software Installs?
Do you have experience with Networking?