Summary:With minimal supervision, persons employed in this position are responsible for, but not limited to, assisting internal and external customers with the specification, application, and pre- and post-sales support of Cattron remote monitoring and control products. Working synergistically with sales and manufacturing to communicate and achieve customer design targets and goals.
RESPONSIBILITIES - Regularly attend customer meetings and provide technical support for telemetry solutions.
- Integrate Cattron products to provide insightful and detailed design solutions.
- Create training material and present solutions to internal and external customers, utilizing indepth product and application knowledge.
- Collect and communicate VOC to drive product enhancements and prototype development to meet customer timelines.
- Assist with product documentation, and marketing material creation.
- Coordinate activities between departments to implement product development requirements.
- Set priorities and timeline for implementation of customer projects.
- Responsible for working with OEM engineers, Manufacturer's Representatives, Distribution Partners, End Users and Cattron Territory Sales Managers to implement solutions for existing, new and next generation products and programs.
- Keep work skills current to insure Cattron competitiveness in a dynamic global business environment. May require extensive travel to customer sites providing design specific solutions and field support.
- Adheres to Cattron quality and safety standards at all times.
REQUIREMENTS - Skilled in the application, use and implementation of remote monitoring systems in the Municipal, O&G, Industrial and Rental markets.
- Experience with cellular, SCADA and PLC based controls.
- Excellent communication skills, both oral and written, with the ability to create and tailor training material to the technical level of the audience.
- Exhibit understanding of the cross-functional relationships between inter-company groups and the expertise required to take VOC to product development and on to production.
- Superior time management skills.
- Strong attention to detail.
EDUCATION / EXPERIENCE - Experience/knowledge of remote monitoring systems required.
- Bachelor's Degree in engineering or technical field preferred.
- 5-8 years experience in a similar position.
As an Equal Opportunity/Affirmative Action Employer, Cattron does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability
Equal Opportunity Employer
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