Position Summary The Festival Customer Service Representative monitors customer service phone and email channels; triaging all requests that come in and responding accordingly. This may include selling film tickets and memberships, resolving technical issues, or providing general information. An ability to learn new technology quickly and exemplary interpersonal skills are required, along with prior box office or customer service experience.
This seasonal position will begin 4/14/2025 and end 5/8/2025. It is based out of the Milwaukee Film office located in downtown Milwaukee. The pay starts at $15.00 per hour.
As a perk of the job, you will receive a staff pass to see all the movies at the 2025 Milwaukee Film Festival. Best of all, you'll be supporting an organization dedicated to convening our diverse community and catalyzing positive change. If you are a keen problem solver and can thrive under pressure, please consider applying to become part of our festival team.
Key Responsibilities
- Respond to all phone calls and emails that come through our customer service channels, providing accurate information and escalating to other colleagues when necessary
- Sell film tickets and memberships, and provide exchange options as requested
- Resolve technical issues that may arise on our website and ticketing app
- Provide excellent customer service to all Milwaukee Film Festival patrons and staff
- Resolve conflicts in a positive and mutually beneficial way
- Write and submit a comprehensive festival evaluation report
- Perform other duties, as assigned
Qualifications
- Prior customer service experience required
- Prior box office experience preferred
- Enthusiasm for the festival and dedication to excellent customer service
- Experience with Elevent or another ticketing system preferred
Knowledge, Skills and Abilities
- Adept at learning new computer systems easily and efficiently
- Exceptional communication skills
- Must be a big picture thinker paired with deep analytical and problem solving skills using judgment that is consistent with Milwaukee Film's standards, practices, policies and procedures, and government regulation, compliance, or law
- Ability to effectively identify and resolve problems in a timely manner and proactively develop alternative solutions
- Must be a dynamic, resourceful, authentic, level-headed leader with the confidence to express a strong point of view and provide honest feedback, and who can work collaboratively to drive the best results for, ultimately, our patrons and artists
- High level of personal integrity
- Proficient with basic computer use and point-of-sale systems