Female Lab Manager Technician Customer Service Boise

Benefits:

Dental insurance

Health insurance

Paid time off

Free uniforms

Training & development

Vision insurance

Wellness resources

Opportunity for advancement

401(k) matching

Job Title: Lab Manager / Technician / Customer Service (Boise)

Location: Meridian, Idaho

NON-MEDICAL M-F 8:45AM-5PM ROTATING 24/7 ON-CALL PAID HOLIDAYS FULLY TRAINED IN-HOUSE AT 90 DAY MARK: INSURANCE BENEFITS AND PAID TIME OFF

CURRENTLY SEEKING FEMALE APPLICANTS ONLY- DUE TO DEPARTMENT OF TRANSPORTATION OBSERVED URINE TESTING REQUIREMENTS

NOTE: This position is listed under our parent company, "Homewatch CareGivers", but is for a position at FASTEST LABS

At Fastest Labs, you will have the chance to grow in leadership. Your role with our team will be multi-faceted with duties like customer service, sales, data entry, tracking test results, managing telephone calls, and administering clinical drug, DNA, and alcohol testing services. Under the current volume, you would work as the sole employee at our Boise lab.

You must be tech-savvy. We work with many software programs and portals. Although we provide training, you'll need to have a very strong computer background to be the right fit. You must be able to navigate computer systems and solve problems independently with the tools and resources provided.

We are seeking an entrepreneurial-spirited Lab Manager / Technician / Customer Service Rock Star who is PASSIONATE about delivering RAVING FAN customer experiences and proficient lab operations. Ideal for someone who thrives while working independently, and can hold themself accountable, and thrive in a highly accountable culture. We believe in open and honest conversations so we can thrive as individuals and as a team. Enjoys teamwork, navigates software systems, and is dedicated to continuous improvement. As a key member of our small entrepreneurial team, you'll play a pivotal role in shaping our client experience and have the opportunity to advance into leadership as we grow.

This position requires a high level of customer service and an extremely positive attitude. We will certify and train you to welcome, test, and service our clients. We perform pre-employment and random drug testing for small to large businesses and individuals. We also provide DNA and some health-related testing. If you have the internal drive and positive attitude to learn, we will invest in you and to join our expanding team.

BASELINE REQUIREMENTS:

Bachelor's degree preferred, high school diploma or GED required.

Clean background check.

Clean drug test.

PERSONAL ATTRIBUTES REQUIRED:

ENERGY, ENERGY, ENERGY.

Ambitious, with a desire for career advancement.

Quick learner and urgency to become an expert in what you do.

Independent, proactive, and resourceful to solve problems, create opportunities, and achieve efficiencies that help grow the business.

Personal and professional ownership, accountability and follow-through regarding responsibilities and opportunities.

Enthusiasm to learn our business, and work with our corporate and individual clients (B2B & B2C).

Treat clients with the highest level of customer service- to create raving fans.

Sales-minded. Identifying and taking ownership of every opportunity to sell ourselves and convert phone calls and other communication into booked appointments.

Able to multi-task and be well organized.

Team player and coachable to follow instructions and best practices- we work openly and honestly to succeed. Committed to personal and professional growth.

Meticulous attention to detail.

Ability to learn and navigate computer systems, and independently track and report operational metrics on the computer.

Strong decision-making skills.

Reliable and punctual.

Committed to maintaining client privacy and confidentiality.

LAB TECHNICIAN RESPONSIBILITIES:

Manage urine, hair, alcohol, fingernail, hair follicle and DNA test results reports by tracking progress at 3rd party labs, and forwarding the PDF report to the client using the appropriate reporting protocol agreed upon by the client.

Complete training and certification to become proficient and perform urine, alcohol, saliva, fingernail, and hair follicle specimen collections (including observed urine tests).

Follow proper chain of custody procedures to fill out forms, package specimens, and schedule FedEx pick-up.

Work hours: 8:45 am - 5:00 pm, Monday - Friday in the lab (plus weekly team meetings at 8:00 a.m., quarterly evening planning meetings, and rotating on-call 24/7)

Conduct after-hours off-site testing (rotating schedule) throughout the Treasure Valley as needed.

CUSTOMER SERVICE & SALES RESPONSIBILITIES:

Handle telephone, website chat, text, and email customer inquiries (following scripts) to persuade callers to schedule an appointment or come into the collection facility for testing.

Conduct outbound sales calls to professionally and accurately present Fastest Labs services to prospective customers, with the goal of setting a sales appointment with our Sales Manager.

Actively seek referrals from current corporate clients.

Actively ask for customer reviews from individual donors and corporate clients.

Follow up on all leads for Fastest Labs service with e-mails and telephone calls.

ADMIN RESPONSIBILITIES

Manage lab operations independently after training.

Utilize computer systems for client management, track tests and other activities, and scheduling appointments.

Collect payment from individual customers using QuickBooks and manage cash box.

Monitor, inventory, and order testing and facility supplies.

Prepare to supervise additional staff after you prove you can manage yourself and the lab location as business expands.

This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position.

COMPANY OVERVIEW:

Fastest Labs, a leading provider of drug, alcohol, and DNA testing services, is expanding its team in Boise, Idaho. Founded in 2021 as part of a group with a 15-year history of success in Idaho and Utah, we are committed to promoting safer workplaces and communities through reliable testing services. Join us for a career journey filled with growth, learning, and the opportunity to make a significant impact. Our local locations are part of a network of more than 230 locations nationwide. The franchise was established in 2010.

OUR CULTURE:

Our team operates on the Entrepreneurial Operating System (EOS), embracing a culture of accountability and engaging in open and honest conversations to drive continuous improvement and achieve collective goals. As a small and growing local business, we embody the spirit of a startup. Our processes and procedures are continually evolving, offering an exciting opportunity for those with an entrepreneurial spirit who excel in dynamic environments. If you thrive on change and seek to make a tangible impact in a developing business landscape, you'll fit right in. Conversely, if you prefer a more stable role within an established framework, our ever-changing environment is probably not a good fit.

Our Core Values are: Can Do, Knowledgeable, Dependable, Trustworthy, Persistent, and People-Focused.

BENEFITS:

Competitive pay.

Health insurance (100% premiums paid by company for entire family)

401K

Paid time off.

Path to leadership.

Comprehensive training in our business operations and EOS.

Mentorship in operations management and growth.

Career progression from lab technician to lab manager for top performers.

JOIN US:

As a Lab Manager / Lab Technician / Client Services at Fastest Labs in Boise, you'll embark on a rewarding career path that offers extensive training, mentorship, and the chance to make a meaningful contribution to our clients and community. We're looking for someone who is not just seeking a job, but a long-term career with opportunities for growth and leadership.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.