Designation: Fault Management Engineer - VAS
Experience 2+yrs
Location Chennai
Work Mode -WFO/ 5 Days
Shift Time- Night shift
Salary - 40,000/M + PF+ Mediclaim's
No Of Openings - 06
Eligibility Criteria: 1. Bachelor's degree in Engineering
Technology: Huawei - Ericsson - Cisco - VAS (SMSC , MMSC, CRBT, etc.)
JOB DESCRIPTION
• Network Monitoring for Alarms in Huawei Network NMS
• VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting
• Hand on experience in below mentioned VAS nodes
1. SMSC 2. MMSC 3. MissU - Miss call Alert 4. BMS - Bulk Message Server 5. CMS 6. VOM - Voice Mail Server 7. OTA - Over the Air activation 8. Collectcall and USSD 9. DOB (Handled by SLA) 10. RBT - (Handled by the Huawei) 11. BULKMAN
• Reacting at the right time to the service affecting issues
• Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLA's and internal OLA's
• Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management.
• Liaises with Customer Care organisations regarding Network outages
• Supports end-end support, coordination and control of assigned Trouble Tickets
• Supports Major service outage investigations and follow up
• Ensures planned outages are carried out/rolled back in maintenance window
• Ensures Operator Customer Care is fully updated for service affecting outages
• Alarm Monitoring, Fault Localization/Correction/Verification
• Corrective Maintenance (centralized routines)
• Liaises with subcontractors and 3rd parties to resolve faults
• Liaises with other service providers regarding network outages
• Should be open to work in night shifts (24/7 support)
• Engineer should be ready to provide emergency support during out of office hours Processes & Tools
• ITIL Foundation recommended
• Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
• Knowledge of tools: BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred.
Keyskills:
• Good Communication and inter personal Skills
• Experience in Operations and preferably Managed Services
• Analytical Skills.
• Process Orientation , Time Management Software Skill
• SQL and Oracle databases (preferably DBA)
• Visual basic, MS Acces, Microsoft office