"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Call Center RepresentativeLocation: Boston, MA 02116Expected Duration: 5 Months Contract Pay Rate: $25.00/hr.Job Description: - Handle escalations from the Call Center regarding complex issues or difficult customers involving fare-related issues.
- Research and investigate customer issues using the Customer Administration tool (CAT).
- Respond to customers with a resolution via letter, phone, text, chat, or email.
- Utilize CRM to ensure issues and inquiries are documented properly and routed to the appropriate departments for resolution.
- Ability to read and understand training materials, enforcement policies, rules and regulations, and safety rules/directives.
- Highly organized and detail-oriented.
- Ability to complete and pass the required training program by the end of the probation period.
- Perform all other duties and projects that may be assigned.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.