Family Service Supervisor

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work.

Assist in managing the Family Service Team in accordance with Company policy and state and federal regulations and by using skills and experience in sales, management, customer service, leadership, human resources and professional development to provide excellent service to the customer, counselor or manager.

JOB RESPONSIBILITIES

Must be able to perform the essential functions of the job with or without reasonable accommodations.

Provide administrative support to the Sales Director and Sales Team in Family Service by handling action items, writing and processing correspondence, and by distributing/maintaining a variety of printed materials

Support and participate in the sales effort to increase sales for FSC team

Ensure inventory of collateral materials and supplies are kept up to date and replenish as needed

Prepare and track Docusign contracts, sales cover sheets and electronic contracts

Enforce attendance policy during rotation

Assign FSC to the arrangement's appointments daily and check all Heritage forms are submitted timely.

Assign any appointments daily

Act on customer complaints to provide satisfactory resolution & handle customer service issues.

Maintain schedule for FSC rotation

Handle all Media customer service alerts from arrangements department

Display a professional manner and communicate effectively verbally and in writing with all levels within the Department

At an Intermediate level, use Excel to create a variety of spreadsheets and documents.

Demonstrate high level of confidentiality, common sense, judgment, and sense of urgency; and ability to set priorities

Adhere to safety rules and regulations and report unsafe practices to management

Report to work on time and maintain standard attendance

Answer counselor/family questions and provide assistance when needed

At all times, illustrate warmth, compassion, empathy, good manners, and diplomacy to all associates, Sales Counselors/FSCs, staff and potential customers

Manage to and ensure support of the Company core values and Sales Counselor Guidelines.

Build a positive attitude, morale and respect for the Company, for management, and for fellow associates

Must be able to multi-task, set priorities, organize work and remain focused

Misc. duties as assigned by management

Key Competencies:

As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Experience and Education:

Minimum of 1 year office administration experience

A.A. degree preferred

Special Skills:

MS Office software with Intermediate skill in Word & Excel

Excellent Outlook skills

Communicate clearly and accurately with all levels of the Company

High level of compassion and integrity

Problem solving and detail-minded

Good multitasking skills

Diplomacy under pressure

Salesforce/Beacon

Working Environment:

Work in a fast-paced, multi-tasking sales environment with FSC, Arrangements, Internment Office and sales management; each day can be unpredictable, so flexibility is required; must be able to provide the level of professional service and appearance that families expect. Must exhibit flexibility, dependability, and teamwork to coworkers. Be resourceful.

Physical Requirements:

Work in a sales environment in office; work seated for prolonged periods; potential eyestrain from viewing of computer monitor; ergonomic requirements must be considered for safety and health. Must be able to drive to Rose Hills Whittier or other satellite locations as required.

Equipment / Machines Operated:

PC and printer,

Copier, fax machine

Telephone and Personal vehicle.

Compensation:

$22.00 - $28.00

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

MedicalDentalVision Flexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Sales

Job Location: US-CA - Whittier

Job Profile ID: R00308

Time Type: Full time

Location Name: Rose Hills Company