Description:
Job Title: Family Placement Manager
Location: OHSU Rood Family Pavilion, 3410 S. Bond Ave.
Schedule: Monday through Friday, regular business hours
Reports To: Portland Houses Director
Classification: Regular, Exempt, full-time
Salary: $75,000/year
Full time role benefits include:
- A generous paid time off program (10 paid holidays per year plus 2 Floating Holidays).
- We cover 100% of the costs of medical and dental benefits for employees and their dependents.
- A SIMPLE IRA with up to a 3% match.
- An Employee Assistance Program.
- Annual volunteer hours.
Primary Duties and Responsibilities Include:
- Manage the Family Placement process, procedures, and training to ensure efficient room reservations at the Portland Ronald McDonald Houses, aligning with departmental KPIs and annual goals.
- Provide social work support to families, assisting with challenges, offering emotional support, and connecting them to community resources.
- Collaborate as a key member of the Guest Services team to ensure a high-quality guest experience from initial contact to check-out.
- Oversee the Guest Registration Software, including updates, standard processes, and training for use.
- Partner with the Portland Houses Director as the primary contact for hospital partners, manage guest placement policies, and provide backup support for critical off-hours departmental needs.
Primary Purpose: The Family Placement Manager is a licensed social worker who plays a vital role in ensuring a welcoming and seamless experience for guest families at the two Portland Ronald McDonald Houses. Working in close collaboration with the Portland Houses Director, this position oversees family communication, referral management, screening, and placement, adhering to established policies and procedures within the family registry system. Committed to delivering exceptional service, the Family Placement Manager implements streamlined processes that enhance the experience for both families and hospital partners. By modeling RMHC's values and principles of compassionate hospitality, this role helps foster a culture of warmth, care, and excellence.
As a key member of the Guest Services team, the Family Placement Manager collaborates closely with Building Operations and the Front Desk team to ensure an efficient, coordinated, and high-quality service experience for all guest families.
Other Responsibilities:
Ensure HIPAA compliance: Perform quarterly access authorization audits in the guest registration software. Follow and ensure compliance with the security policy on Guest Registration Software.
Attend chapter-wide and house specific meetings, as needed.
Other duties, as assigned.
Requirements:
Experience Required:
Master of Social Work (MSW)
Expertise in Trauma-Informed Care
3+ years of experience in healthcare
Proficiency in business systems management
Skills Required:
Exceptional oral and written communication skills, ensuring clarity and professionalism.
Strong decision-making and problem-solving abilities, with a strategic and solutions-oriented mindset.
Excellent organizational skills to thrive in a fast-paced environment, managing timelines efficiently and providing clear direction.
Adaptability and resilience under pressure, capable of balancing multiple priorities and meeting tight or conflicting deadlines.
Project management skills and experience (preferred).
Technical proficiency in managing data, databases, and other systems (preferred).
Advanced computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and email communication.
Meticulous attention to detail, ensuring accuracy and precision in all tasks.
Ability to work independently with minimal supervision, while also excelling as part of a collaborative team.
Work Environment:
Work is conducted in an office environment at one of our Portland Houses. Must have access to a vehicle and possess a valid driver's license.
Compensation details: 0 Yearly Salary
PI227f53fa8d7b-5578