The Failure Analysis Engineer will monitor test failure trends in NPI, provide corrective actions to improve production test yields, and assist this Test and Reliability Engineering Department as needed.
Job Responsibilities:
- Interface with customers and internal cross-functional teams to root cause hardware issues to the component level
- Perform engineering investigations of significant customer field and line escalations related to hardware issues
- Monitor test failure trends in NPI and provide corrective actions to improve production test yields
- Design and develop debug tools to improve debug process and efficiency
- Provide training to technicians and debug team on new and existing debug procedures and product troubleshooting
- Support internal communications of techniques and processes for WW RMA & Service Centers
- Drive "best practices" across WW Operational, RMA & Service Sites
- Program manage CSP/Enterprise account Reliability requirements
- Facilitate Reliability strategy discussions
- Other duties as assigned
Qualifications:
- Bachelor's or Master's degree in electrical or computer engineering required
- Minimum of 4 years' experience designing and debugging Industry Standard Computing platforms required
- Experience in hardware/firmware/software development and test methodologies preferred
- Knowledge of key server technologies including Intel, AMD, ARM multi-core microprocessors, DDR 4/5 and NAND memory, and PCA design preferred