Position Title: Facility and Program Manager for Student Engagement
Position Type: Regular
Job Number: SA55424
Full or Part Time: full-time 40 hours weekly
Fair Labor Standard Act Classification: Exempt
Anticipated Pay Range: $68,640 - $72,100
Pay Range Information: Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Job Description Summary: The Facility and Program Manager is responsible for the development, implementation, and oversight of student educational experiences, programs, and services offered through Chapman University's Campus Center at Rinker. The Facility and Program Manager facilitates students' use of the Campus Center at Rinker by promoting the facility, coordinating the day-to-day operations and maintenance of the public spaces in the facility, and ensuring the publci spaces provide an active environment that is continuously evolving congruent with student needs and professional best practices. The Facility and Program Manager also manages the Rinker campus location of Chapman's Panther Pantry. The Facility and Program Manager supervises 20+ part-time employees and assists with the general administration of the department as designated by their supervisor. The Facility and Program Manager is a member of the department senior leadership team and contributes to department initiatives and goals, as well as those of the Division of Student Affairs. The Facility and Program Manager reports to the Director of Student Engagement.
Responsibilities: Facility management- Oversee and ensure a smooth and collaborative operation of the public spaces in the Campus Center at Rinker.
- Recommend, develop, and implement policies and procedures to ensure efficient use of public space and resources.
- Develop and maintain policies and protocols to ensure safe and efficient operations, giving attention to the specific and unique purposes of various spaces (dining space, event space, lounge space, gallery space, outdoor space, technology space, etc.).
- Oversee maintenance needs of public spaces through completion and plan for routine/preventative maintenance to ensure uninterrupted services. Troubleshoot and perform basic maintenance as needed.
- Ensure the reception desk is fully functioning and staffed during facility operating hours. This may require evening and/or weekend work to coordinate unexpected gaps in staffing.
- Create and maintain an open, positive, and welcoming atmosphere for students in all aspects of facility operations.
- Plan facility-related projects as appropriate and in coordination with campus partners and building occupants.
- Plan and maintain rotating content for Campus Center galleries.
- Hire, train, and supervise part-time staff to be effective front-line support staff ensuring safety, courtesy, care, and efficiency in all facility operations.
- Monitor facility-related budgets and expenditures. Identify and recommend new furniture and equipment purchases based on trends in college unions.
- Coordinate with departmental leadership and other university departments on space use for campus programs and events.
- Advise other departments and student organizations in the use of public spaces for their event and programming needs.
- Ensure adherence to established facility, departmental, and institutional policies, procedures, and protocols.
- Ensure collaboration with campus departments including, but not limited to, Custodial Services, Facilities Management, and Public Safety to address facility-related emergencies, ensure staff and guest safety, and resolve areas of concern.
- Coordinate assessment and evaluation of facility to understand and respond to trends in facility use, student feedback, and student impact.
Student satisfaction and retention programming- Design, develop, promote, and implement student programming to increase engagement in the Campus Center at Rinker and support school spirit and pride including, but not limited to community-building programming, entertainment programming, and voter registration and turnout efforts.
- Develop and maintain policies and protocols to ensure safe and efficient implementation of all student programming, giving attention to the cleanliness of and care for the facility.
- Hire, train, and supervise part-time staff to be effective support staff ensuring safety, courtesy, care, and efficiency during all student programming.
- Monitor programming-related budgets and expenditures.
- Ensure adherence to established facility, departmental, and institutional policies, procedures, and protocols.
- Coordinate assessment and evaluation of programs to understand and respond to trends student feedback and student impact.
Panther Pantry management- Oversee daily operations of the Rinker campus Panther Pantry location to ensure the pantry is staffed as publicized, stocked according to pantry operating standards, and providing a welcoming environment for pantry users.
- Serve as contact for external in-kind donations and oversee regular coordination of supply orders.
- Ensure pantry operations uphold standards to ensure food safety.
- Oversee the recruitment, training, supervision, and evaluation of student support staff for pantry operations.
Other duties as assigned:- Assist with applicable Division of Student Affairs programs and services as requested by the Dean of Students Office and/or as designated by supervisor.
- Ensure adherence to University, Division, and Department expectations, policies, and procedures.
- Assist with other duties as assigned.
Required Qualifications: - Knowledge of student development theory, trends, and issues in higher education.
- Prior experience in Student Affairs working with leadership development and supervision of student employees in higher education.
- Significant experience managing part-time employee work schedules to meet business needs.
- Significant experience working with student union/campus center operations and implementation of student-oriented community-building programming.
- Ability to exercise initiative and work independently with superior attention to detail.
- Ability to plan, coordinate, and execute logistics for events.
- Knowledge and understanding of training principles, methods, techniques and formats.
- Commitment to enhancing and promoting diversity in higher education.
- Ability to work with a diverse group of individuals at all organizational levels, both inside and outside the University.
- Demonstrated interpersonal communication and conflict resolution skills.
- Ability to use tact and diplomacy and to maintain a high level of confidentiality.
- Good time management skills and the ability to prioritize duties when faced with interruptions, distractions, and fluctuating workload.
- Demonstrated problem-solving skills.
- Ability to evaluate data, assess alternatives, and make decisions and/or recommendations as required.
- Analytical skills to assist in evaluating program effectiveness and recommending changes.
- Ability to use standard office equipment.
- Skill to prepare basic financial forms and reconcile expenses.
- Technical ability to learn and use enterprise software.
- Strong computer skills in the use of word processing, spreadsheet, presentation, database, internet and email software.
- Strong written communication skills with the ability to prepare, proofread, and edit clear, concise, and grammatically correct business correspondence and other documents.
- Strong commitment to teamwork and service to students.
- Working knowledge of University policies and procedures that pertain to the duties of the position.
- Bachelor's degree or equivalent combination of education and experience.
- Ability to carry out duties in a timely manner.
- Ability to carry/lift up to 50lbs to manage Panther Pantry deliveries and inventory.
Desired Qualifications: - Experience reviewing and executing contracts with external vendors.
- Experience with managing basic needs services in higher education.
- Graphic design and videography experience.
- Master's degree or on-going graduate work in higher education, college student affairs, or a related field desired.
Special Instructions to Applicants: Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.
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