Job Responsibilities:
Relationship Management
- Support the Area Manager in the implementation of short and long-term projects for the client project
- Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
- Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
- Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative
(40-60% of job)
Program Analysis and Development
- Develop and implement innovative programs, processes and producers procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
- Support the Area Manager in the implementation of short and long-term projects for the client project
- Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
- Assist with the development and implement the annual management plan for the buildings within the area
( 20% - 40% of job)
Knowledge, Skills & Abilities
Education/training
- Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
- MBA desirable
Years of relevant experience
- Minimum of 8 years industry experience required either in the corporate environment, third party service provider or as a consultant
Skills and knowledge
- Strong organizational and management
- Strong interpersonal and supervisory skills
- Strong presentation skills
- Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
- Excellent verbal and written communication skills
- Proficient in MS Office, and MS Share Point
- Computer proficiency in CMMS Supervisory Responsibilities:
- Matrix manage both technical and administrative staff
- Oversee multiple facilities of different functions
- Supervise vendor performance during normal and off hours including weekends when necessary
- Experience in matrix management organization desirable
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.
Benefits to eligible employees, include:
- 401(k) plan with matching company contributions
- Medical, Dental & Vision Care
- 6 weeks of paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Flexible Work Arrangements may be available
- Executive Benefits
Responsibilities
- Responsible for managing a facility (or group of facilities) and fulfilling the obligations under the terms of the facility management agreement
- Work with the Group Manager in achieving the client's objectives for each asset
- Ensure that properties are managed consistent with JLL's Core Practices and Standards of Excellence and are the same as introduced and implemented in new property transitions
- Respond to building maintenance requests and emergencies promptly
- Conduct regular scheduled, and on-going inspections to ensure that facilities, owned or leased, and grounds are maintained according to client guidelines and building code compliant
- Report necessity of required maintenance work, including planned preventive maintenance, routine maintenance and urgent work assignments
- Serve as the liaison between the property and the Group Manager
- Document and report building/property deficiencies promptly
- Track and report time accurately and timely
- Meet required deadlines of all client required reports and inspections, noting any and all items which represent non-compliance with local, state for federal ordinances and items which represent a liability to ownership
Qualifications
- Three years of experience in retail property or facility management with a strong emphasis in operations
- Bachelor's Degree preferred
- Prior experience in managing multiple properties
- Experience in third-party property management environment preferred
- Ability to work independently and multi-task
- Executive presence and professionalism
- Excellent verbal and written communication
- Proven ability to organize and manage multiple projects simultaneously
- Possess working knowledge of all aspects of building systems and operations including electrical, HVAC, plumbing, mechanical systems, elevators/escalators
- Ensure that properties meet appropriate regulatory standards
- Adept at setting objectives and goals and developing schedules for completion of assignments within a specific timeframe; anticipates and adjusts for problems and roadblocks.
- Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact.
- Competency using Microsoft Office, navigating the internet, general use of personal computer
- Availability to travel